Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Williams

Chico,CA

Summary

Detail-focused engineer with knowledge in SQL and data analysis. Experience in CI/CD and configuration management, security, and networking. Dedicated and hard-working with passion for data.

Overview

2
2
years of professional experience

Work History

Junior DevOps Engineer

ClockShark
07.2022 - Current
  • Investigated new and emerging software applications to select and implement administrative information systems.
  • Estimated work hours and tracked progress using Scrum methodology.
  • Tuned systems to boost performance.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Documented project design for reference and future use cases.
  • Designed and developed analytical data structures.
  • Tested and deployed scalable and highly available software products.

Customer Service Representative

ClockShark
02.2022 - 07.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.

Education

Bachelor of Science - Applied Mathematics

California State University - Chico
Chico, CA
12.2021

Associate of Science - Mathematics And Computer Science

Butte College
Oroville, CA
12.2018

Skills

  • Microsoft Azure
  • Performance and Scalability Optimization
  • Cost Assessment
  • Monitoring Tools (New Relic, Seq, Application Insights)
  • Security Debugging
  • Version Control Systems
  • Requirements Gathering and Analysis
  • Production Work

Timeline

Junior DevOps Engineer

ClockShark
07.2022 - Current

Customer Service Representative

ClockShark
02.2022 - 07.2022

Bachelor of Science - Applied Mathematics

California State University - Chico

Associate of Science - Mathematics And Computer Science

Butte College
Andrea Williams