Andrea Williams
Chico,CA
Summary
Detail-focused engineer with knowledge in SQL and data analysis. Experience in CI/CD and configuration management, security, and networking. Dedicated and hard-working with passion for data.
Overview
2
2
years of professional experience
Work History
Junior DevOps Engineer
ClockShark
07.2022 - Current
- Investigated new and emerging software applications to select and implement administrative information systems.
- Estimated work hours and tracked progress using Scrum methodology.
- Tuned systems to boost performance.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Documented project design for reference and future use cases.
- Designed and developed analytical data structures.
- Tested and deployed scalable and highly available software products.
Customer Service Representative
ClockShark
02.2022 - 07.2022
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Applied Mathematics
California State University - Chico
Chico, CA12.2021
Associate of Science - Mathematics And Computer Science
Butte College
Oroville, CA12.2018
Skills
- Microsoft Azure
- Performance and Scalability Optimization
- Cost Assessment
- Monitoring Tools (New Relic, Seq, Application Insights)
- Security Debugging
- Version Control Systems
- Requirements Gathering and Analysis
- Production Work
Timeline
Junior DevOps Engineer
ClockShark
07.2022 - Current
Customer Service Representative
ClockShark
02.2022 - 07.2022
Bachelor of Science - Applied Mathematics
California State University - Chico
Associate of Science - Mathematics And Computer Science
Butte College