Andrea Williams
Raleigh,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Rep 1 Chat Repair Specialist
Charter Spectrum
06.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Rep 1 Mobile Repair Specialist
Charter Spectrum
05.2022 - 06.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Activities Coordinator
Grand Villa Assisted Living Facility
06.2020 - 05.2022
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Maintained and ordered supplies for activities.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.
- Addressed individual preferences by offering a range of culturally relevant activities, fostering inclusiveness and cultural appreciation.
Paraprofessional
Pinellas County Schools
08.2013 - 07.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Education
Associate Of Arts And Sciences - Education of Individuals in Elementary Special Education Programs
University of Phoenix
Tempe, AZ09.2010
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Client Services
- Technical Troubleshooting
- Performance Improvement
- Analytical Thinking
- Process Improvement
Timeline
Rep 1 Chat Repair Specialist
Charter Spectrum
06.2023 - Current
Rep 1 Mobile Repair Specialist
Charter Spectrum
05.2022 - 06.2023
Activities Coordinator
Grand Villa Assisted Living Facility
06.2020 - 05.2022
Paraprofessional
Pinellas County Schools
08.2013 - 07.2020
Associate Of Arts And Sciences - Education of Individuals in Elementary Special Education Programs
University of Phoenix