Andrea Williams
Saginaw,MI
Summary
Compassionate Crisis Intervention Specialist known for maintaining high productivity and efficiently completing tasks. Specialize in de-escalation techniques, mental health first aid, and emergency response coordination. Excel in communication, empathy, and problem-solving to support individuals in distress while ensuring positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
Holycross Services
Saginaw, MI
12.2015 - Current
- Provided support, counseling and referrals to clients in crisis situations.
- Developed and implemented crisis intervention plans to assist individuals in managing their current situation.
- Collaborated with community agencies to coordinate services for clients in need of additional help.
- Maintained accurate case notes, documentation and records of all client interactions.
- Identified any potential risks or threats posed by a client's behavior or environment and took appropriate action accordingly.
- Monitored progress of clients through regular follow-up contacts both over the phone and in person.
- Responded promptly to emergency calls from clients or community members regarding mental health crises.
- Provided crisis intervention services to individuals in need of emotional support and guidance.
- Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
- Developed individualized treatment plans tailored to the specific needs of each client.
- Maintained accurate records of all case notes, progress reports, and other documentation related to client care.
- Monitored clients' progress throughout their course of treatment; adjusted interventions as needed based on changes in condition or circumstances.
- Supported clients through difficult times by providing a safe space where they could express themselves without fear of judgement or criticism.
- Offered crisis counseling services via telephone or online chat platforms when necessary.
- Responded quickly and effectively when emergency situations arose; managed high stress environments with professionalism.
- Developed safety plans with clients at risk of self-harm or suicidal ideation.
- Utilized de-escalation techniques to stabilize individuals in acute distress.
- Provided short-term counseling to individuals experiencing mental health crises.
- Developed and implemented individualized crisis intervention plans tailored to each client's needs.
- Provided emotional support and practical assistance during and after crisis resolution.
- Conducted immediate crisis assessments to determine risk levels and necessary interventions.
- Collaborated with mental health professionals and social services to provide comprehensive support.
- Maintained detailed records of crisis interventions and outcomes for continuous improvement.
- Led debriefing sessions for individuals and groups following traumatic events.
Juvenile Detention Officer
Saginaw County Juvenile Detention Center
Saginaw, MI
01.2018 - 09.2020
- Monitored detainees for compliance with regulations, safety protocols, and behavior standards.
- Reported incidents of misconduct or violations of policy to supervisors.
- Conducted security checks on the facility grounds and surrounding areas.
- Provided emotional and physical support to juveniles in detention facilities.
- Supervised recreational activities for detained juveniles.
- Facilitated communication between detainees and their families when appropriate.
- Intervened during crisis situations involving detainees to de-escalate potential conflicts.
- Transported juvenile detainees to court hearings or other appointments as required.
- Adhered to all laws pertaining to the confinement of minors in a detention center.
- Patrolled correctional facility to ensure it's clean, secure and maintained.
- Supervised inmates during day-to-day activities.
- Performed head counts, checking cells for missing inmates.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
Youth Care Worker Supervisor
Holycross Services
Saginaw, MI
12.2015 - 03.2018
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Participated in meetings with other staff members to discuss client progress, treatment plans, and goals.
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
- Assisted in developing and implementing behavior management strategies with youth in care.
- Monitored the physical environment to ensure safety of clients and staff.
- Encouraged positive behaviors through role modeling, mentorship, and reward systems.
- Assisted individuals with daily living skills such as hygiene, budgeting, grocery shopping .
- Counseled individuals on personal issues or concerns related to their home life or school situation.
- Transported youth to appointments or recreational activities as needed.
- Supervised visits between parents and guardians and children placed in care.
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
- Trained new employees on policies and procedures related to providing quality services.
- Ensured compliance with state regulations pertaining to child welfare services delivery.
- Provided advocacy services for at-risk youths within the juvenile justice system.
- Implemented evidence based practices designed to improve outcomes for clients served.
- Conducted assessments of clients' needs upon intake into program.
- Documented child progress, reporting extreme changes in behavior.
- Encouraged completion of daily chores and personal hygiene practices.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
Education
Associate of Applied Science - Criminal Justice
Delta College
Bay City, MI04-2016
Bachelor of Arts - Criminal Justice
Ferris State University
Big Rapids, MISkills
- Child Protection
- Reflective listening
- Crisis Assessment
- Behavioral Management
- Interpersonal Relationships
- Risk evaluation
- Suicide Prevention
- Boundary Setting
- De-Escalation Techniques
- Behavioral Health
- Training delivery
- Safety Planning
Certification
- correctional officer certification
- CPR certification
- CPI certification
Timeline
Juvenile Detention Officer
Saginaw County Juvenile Detention Center
01.2018 - 09.2020
Crisis Intervention Specialist
Holycross Services
12.2015 - Current
Youth Care Worker Supervisor
Holycross Services
12.2015 - 03.2018
- correctional officer certification
- CPR certification
- CPI certification
Associate of Applied Science - Criminal Justice
Delta College
Bachelor of Arts - Criminal Justice
Ferris State University
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