Summary
Work History
Education
Skills
Websites
References
Timeline
Generic

Andrea Williams

Fair Lawn,NJ

Summary

Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.

Work History

Sales | Marketing | Customer Relation Manager

Fair Lawn Taekwondo
Fair Lawn, NJ
2018 - Current
  • Coordinated with external vendors to ensure timely delivery of products and services.
  • Maintained accurate records of all transactions related to the business.
  • Established policies and procedures to promote operational efficiency within the organization.
  • Analyzed data trends to identify areas of improvement within the organization.
  • Resolved membership conflicts related to class schedule, payments, and customer issues requiring special attention.
  • Served as point-of-contact between customers and internal teams requiring special attention.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Developed policies and procedures related to customer service operations.
  • Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
  • Developed and implemented marketing plans for marketing promotions.
  • Researched emerging technologies in digital marketing space.
  • Planned events such as webinars or seminars to engage customers.
  • Managed social media accounts and campaigns.
  • Maintained relationships with key customers through regular communication.
  • Created content for promotional materials, including brochures, flyers, and websites.
  • Conducted customer research to gain insights into consumer behavior.
  • Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Provided technical support for customers when needed, answering questions about memberships, advancement in belts procedure, and specialized class options.
  • Implemented process changes to streamline sales department workflow.
  • Managed daily operations of sales.

Office Manager

Graphic Image Promotions
Ridgefield Park, NJ
2007 - 2024
  • Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
  • Provided guidance on taxes such as income tax returns, sales tax returns.
  • Created reports summarizing current financial status by collecting analyzing and presenting key data points.
  • Reviewed general ledger accounts for accuracy and compliance with GAAP.
  • Ensured timely payment of invoices from vendors or suppliers according to contractual agreements.
  • Prepared financial statements and reports for management review.
  • Researched complex accounting issues and provided solutions to management team.
  • Identified areas of improvement in the existing accounting system and recommended changes accordingly.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
  • Produced accurate and compliant financial statements, reports, documentation and budget frameworks.
  • Managed accounts payable and receivable, ensuring timely processing and collection.
  • Prepared, reviewed, and analyzed financial statements to ensure accuracy and completeness.
  • Coordinated tax planning and compliance activities, including the preparation of tax returns.

Office Manager

Our Savior Lutheran Church & School By Sinergy
Fair Lawn, NJ
2015 - 2018
  • Ordered office supplies as needed to keep work areas well stocked.
  • Prepared correspondence, reports, memos and newsletters for church events.
  • Maintained accurate records of attendance at weekly Sunday school classes.
  • Maintained inventory of supplies used in the office environment.
  • Assisted in preparing agendas for weekly staff meetings.
  • Prepared thank you cards to donors who made financial contributions to the church.
  • Scheduled meetings, conferences and appointments with members of the congregation.
  • Organized and maintained church files, records and documents.
  • Updated contact information in database system for members of the congregation.
  • Provided secretarial assistance to pastors during special projects or events.
  • Managed all aspects of data entry into various computer programs.
  • Assisted with planning annual fund-raising events for the church.
  • Greeted visitors to the church office and answered inquiries from members of the community.
  • Processed incoming mail on a daily basis including sorting, distributing and filing.
  • Received, screened and routed telephone calls.
  • Attended weekly worship services and provided administrative support as needed.
  • Supported work of pastoral staff in running productive church operations by managing day-to-day clerical needs.
  • Coordinated master church calendar with sermons, pastoral vacations and special events.
  • Prepared bulletins for weekly attendees.
  • Managed reception desk during week to handle guests' needs and field inquiries for church leaders.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.

Assistant Sales Manager

LG Electronics Inc
Englewood Cliffs, NJ
2004 - 2007
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Created and maintained an organized filing system for sales documents.
  • Inputted customer orders into the company's database system accurately and promptly.
  • Performed administrative tasks such as answering phones, ordering office supplies, sending emails.
  • Compiled reports on sales performance metrics for management review.
  • Maintained accurate records of all sales activities, including client contact information, orders placed, and product availability.
  • Generated weekly and monthly sales reports for management review.
  • Prepared presentations and communications materials for senior leadership team.
  • Responded to inbound inquiries from customers, vendors and partners with courteous attitude.
  • Handled sales representative inquiries related to orders, product replacements, and credits.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Sales Coordinator

Kyocera Mita America
Fairfield, NJ
2001 - 2004
  • Maintained accurate records of sales activity and generated reports for management review.
  • Performed follow-up calls with customers after each sale was completed.
  • Processed orders received from customers within specified timelines.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
  • Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
  • Negotiated deals and handled complaints or objections.

Education

Online Certified Quickbooks Certification

Intuit Quickbooks Certification Program
01-2008

Quickbooks Certification

Bergen Community College
Paramus, NJ
01-2006

Bachelor of Science - Business Management

Berkeley College
Paterson, NJ
01-2004

Online Harvard University Negotiation Course

Coursera
01-2003

Associate of Applied Science - Business Administration

Berkely College
Paterson, NJ
01-1999

Skills

  • Marketing
  • Business Development
  • Strategic Planning
  • Salesforce Management
  • Cross-Functional Teamwork
  • Innovation management
  • Business Planning
  • Sales management
  • Negotiation
  • Brand Management
  • Project Management
  • Verbal and written communication
  • Staff Training and Development
  • Lead Generation
  • Customer Relationship Management (CRM)
  • Time Management
  • Sales Techniques
  • Schedule Preparation
  • Business Administration
  • Contract Management
  • Financial Management
  • Operations Management
  • Policy Implementation
  • Staff Development
  • Expense Tracking
  • Administrative Support
  • Expense Reporting
  • Bookkeeping
  • Supply Management
  • Inventory Control
  • Database Administration
  • Technical Support
  • Training and coaching
  • Account Reconciliation
  • Scheduling Coordination
  • Contract Negotiations
  • Scheduling and calendar management
  • Credit and collections
  • Content Production
  • Mobile App Development
  • Online Advertising
  • Web Content Creation
  • Responsive Web Design
  • Marketing tools
  • Problem-solving abilities
  • Technical Troubleshooting

References

References available upon request.

Timeline

Sales | Marketing | Customer Relation Manager

Fair Lawn Taekwondo
2018 - Current

Office Manager

Graphic Image Promotions
2007 - 2024

Office Manager

Our Savior Lutheran Church & School By Sinergy
2015 - 2018

Assistant Sales Manager

LG Electronics Inc
2004 - 2007

Sales Coordinator

Kyocera Mita America
2001 - 2004

Online Certified Quickbooks Certification

Intuit Quickbooks Certification Program

Quickbooks Certification

Bergen Community College

Bachelor of Science - Business Management

Berkeley College

Online Harvard University Negotiation Course

Coursera

Associate of Applied Science - Business Administration

Berkely College

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Andrea Williams