Andrea Williams
Morganton,North Carolina
Summary
Results-driven Project Management Specialist with 20 years of diverse healthcare experience, adept at prioritizing and executing multiple tasks to achieve project objectives. Proven track record in enhancing process efficiency and customer service, coupled with expertise in equipment operation and staff training. Known for flexibility and attention to detail, contributing to successful team dynamics. Aspires to leverage extensive background in healthcare to drive continuous improvements in project outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Project Manager, Professional Services
Altera Digital Health
02.2022 - Current
- The project portfolio includes upgrades, net new implementations, regulatory requirements, and other projects related to healthcare information technology, EMR systems (Sunrise), and clinical applications.
- Manage project timelines, budgets, scope, and resources, ensuring on-time delivery of high-quality solutions.
- Collaborate with cross-functional teams to implement project scope requirements.
- Work closely with stakeholders to gather requirements, design solutions, and implement process improvements.
- Support integration of new systems into existing healthcare environments, focusing on patient data management, and compliance.
- Conduct regular status meetings with internal teams and external partners to track progress against established milestones.
IT Project Manager / Ancillary Support Services Manager
KRMC
01.2019 - 11.2021
- Oversaw a portfolio of 20 to 30 IT projects in a healthcare environment.
- Supervised team managing non-EMR applications such as Meditech Quality Management and Supply Chain.
- Spearheaded the deployment of new software tools.
- Collaborated with diverse teams to achieve timely project milestones.
IT Clinical Informatics Coordinator
KRMC
01.2016 - 01.2019
- Managed clinical IT projects related to ambulatory care, revenue cycle, and healthcare applications
- Supported clinical teams in using EMR systems and provided training for staff on new technologies
- Facilitated the implementation of healthcare IT initiatives, including MACRA/MIPS reporting and integration with clinical data systems
- Ensured compliance with healthcare regulations and optimized workflows for better patient care delivery
Clinical Application Analyst
KRMC
01.2013 - 01.2016
- Handled IT projects in ambulatory environments.
- Supported clinical applications in patient portals and workflows.
- Provided structured support to enhance operational efficiency for 26 ambulatory clinics.
- Configured clinical applications aligning with established standards.
- Developed clinical applications for data accuracy.
Business Analyst
KRMC
01.2010 - 01.2013
- Offered technical support for MedSeries 4, Serena, and hospital applications.
- Developed SQL queries for business intelligence solutions.
- Worked with IT and business units to enhance system performance.
Business Manager
Howard M. Hack, M.D., S.C.
02.2009 - 12.2010
- Launched gastroenterology practice from ground up with full schedules.
- Oversaw comprehensive healthcare administration duties, encompassing recruitment and payroll.
- Managed software integration and policy development.
- Established locations in Las Vegas and California
Personnel Manager
Arizona Desert Dermatology and Surgery
02.2008 - 02.2009
- Oversaw HR duties for 30+ employees across three different locations.
- Ensured adherence to OSHA and HIPAA regulations.
- Supervised payroll procedures and implemented EMR systems.
Receptionist / Office Manager / Training Specialist
Western Medical Eye Centers
01.2002 - 02.2008
- Managed daily office operations, including scheduling, patient intake, and coordination of surgeries.
- Trained new employees, and coordinated health fairs and marketing initiatives.
- Managed the recruitment of front-office personnel across multiple locations.
Education
High School Diploma -
Kingman High School
Kingman, AZ05-2001
Skills
- Project Management
- Healthcare IT & EMR Systems (Sunrise, Meditech, Paragon, etc)
- Business and Clinical Analytics
- Application Support & Development
- Healthcare Compliance (HIPAA, OSHA)
- Budgeting & Forecasting
- Process Improvement & Workflow Management
- Staff Training & Development
- Integration & System Implementation
- Data Management and Reporting
- Microsoft Project, Teams, and Office products
- SmartSheet
Certification
- Lean Six Sigma-Green belt
Timeline
Project Manager, Professional Services
Altera Digital Health
02.2022 - Current
IT Project Manager / Ancillary Support Services Manager
KRMC
01.2019 - 11.2021
IT Clinical Informatics Coordinator
KRMC
01.2016 - 01.2019
Clinical Application Analyst
KRMC
01.2013 - 01.2016
Business Analyst
KRMC
01.2010 - 01.2013
Business Manager
Howard M. Hack, M.D., S.C.
02.2009 - 12.2010
Personnel Manager
Arizona Desert Dermatology and Surgery
02.2008 - 02.2009
Receptionist / Office Manager / Training Specialist
Western Medical Eye Centers
01.2002 - 02.2008
High School Diploma -
Kingman High School