Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Williams

Milwaukee,WI

Summary

Dynamic and results-driven professional with a strong work ethic, recognized for enhancing delivery efficiency at DoorDash. Skilled in problem-solving and machine operation, I consistently achieved high customer satisfaction ratings while effectively managing multiple tasks. Proven ability to train others and maintain compliance with safety standards, ensuring quality and reliability in all operations.

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Manufacturing professional with extensive hands-on experience in machine operation, setup, and maintenance. Known for keen attention to detail and ability to adapt quickly to changing production needs. Highly collaborative and results-focused, consistently ensuring operational efficiency and quality.

Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Overview

9
9
years of professional experience

Work History

Food Delivery Driver

DoorDash
12.2023 - Current
  • Achieved high levels of punctuality, consistently arriving at destinations as scheduled.
  • Improved delivery efficiency with meticulous planning and route optimization.
  • Delivered orders to customers to drive full satisfaction.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Completed daily pre- and post-trip vehicle inspections.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.

Machine Operator/Warehouse Packer

Rosti
12.2023 - 02.2025
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.

Machine Operator

Hellermanntyton
11.2021 - 12.2023
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
  • Quickly shut down equipment in emergency situations following protocols.
  • Improved product quality with thorough inspection and adjustment of machine settings.

Food Delivery Driver

Uber Eats
01.2021 - 05.2023
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Addressed issues and resolved customer complaints to establish trust and reliability.

Cook/Cashier

Sam's Club
12.2019 - 11.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.

Assistant

Integrity Taxes
03.2016 - 10.2020
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.


To-Go Server

Applebee's Grill + Bar
10.2018 - 12.2019
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Washed hands regularly throughout shift to comply with safety and sanitation protocol.
  • Adapted quickly to menu changes and specials to provide accurate information and recommendations to customers.

Cashier

Metro Marketplace
01.2017 - 09.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.

Education

GED -

Marshall
Milwaukee, WI
06-2020

Skills

  • Problem-solving
  • Customer service
  • Active listening
  • Call center experience
  • Strong work ethic
  • Machine maintenance
  • Equipment operation
  • Pallet jack operation
  • Attention to detail
  • Data inputting
  • Office administration
  • Machinery operation
  • Telephone skills
  • Appointment scheduling
  • Scheduling

Timeline

Food Delivery Driver

DoorDash
12.2023 - Current

Machine Operator/Warehouse Packer

Rosti
12.2023 - 02.2025

Machine Operator

Hellermanntyton
11.2021 - 12.2023

Food Delivery Driver

Uber Eats
01.2021 - 05.2023

Cook/Cashier

Sam's Club
12.2019 - 11.2021

To-Go Server

Applebee's Grill + Bar
10.2018 - 12.2019

Cashier

Metro Marketplace
01.2017 - 09.2018

Assistant

Integrity Taxes
03.2016 - 10.2020

GED -

Marshall

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