Andrea Williams
Summary
Accomplished professional with a strong track record in managing multiple projects, delivering exceptional customer service support, and optimizing office operations. Thrives in fast-paced environments and consistently meets time-sensitive deadlines. Possesses excellent communication and organizational skills, with a proven ability to collaborate effectively with multifunctional teams.
Overview
13
13
years of professional experience
Work History
Volunteer Vice President
Harlan High School Band Booster
07.2024 - Current
- Aid and directly assist the HBBO president.
- Preside at all meetings of the HBBO, board of directors, and the Northside Booster Association (NBA) in the absence of the president.
- Call special meetings.
- Be authorized to co-sign on HBBO accounts
- Work closely and communicate regularly with HBBO president and band directors on upcoming events.
- Be apprised of all projects and affairs to the Booster Club.
- Oversee hospitality positions
- Oversee uniform management position
- Successor to the president, if needed.
- Perform other duties pertaining to the office.
Volunteer Committee Chair
Scout Troop 558
04.2022 - Current
- Maintain a close working relationship with Chartered Organization and their representative
- Oversee all committee operations necessary for 13 Adult Leaders and 9 Scouts
- Re-charter yearly with Council to maintain active status
- Support the Scoutmaster in administration of the Troop's Program
- Organize committee as well as delegate, coordinate and complete functions
- Preside over monthly committee meetings
- Responsible for ensuring quality leadership is recruited and trained
- Advises Scoutmaster on policies pertaining to Scouting and Chartered Organization
- Supports Scoutmaster in troubleshooting overall program
- Attends monthly district meetings
- Ensure all trainings requirements are up to date for all adult leaders and volunteers
Front of House Member
Chick-Fil-A
11.2023 - 11.2024
- Make emotional connections with guests
- Honor and encourage others to follow the vision and values of the restaurant
- Multitask quickly, yet thoroughly
- Be team-orientated, adaptable, dependable, with strong work ethic
- Work on feet for several hours at a time
- Communicate effectively with guests and team members
- Adhere to Chick-Fil-A rules and dress code at all times
- Other duties assigned
Volunteer Lead Chaperone
Harlan High School Band Booster
07.2022 - 06.2024
- Maintain a list of authorized activities qualifying for volunteer hours.
- Define the format and requirements for timesheets.
- Provide timesheets to officers or their appointee for collection of volunteer hours.
- Maintain tracking of volunteer hours
- Provide timesheets to officers or their appointee for collection of volunteer hours.
- Notify and provide trip documentation to qualified chaperones.
- Determine needs, purchase order requirements for trips, varsity football games and other events.
- Be in communication with the meals coordinator (appointee) to provide meals/food for trips, varsity football games, and other events.
Volunteer Committee Chair
Scout Troop 911
08.2018 - 12.2021
- Maintain a close working relationship with Chartered Organization and their representative
- Oversee all committee operations necessary for 28 Adult Leaders and 49 Scouts
- Re-charter yearly with Council to maintain active status
- Support the Scoutmaster in administration of the Troop's Program
- Organize committee as well as delegate, coordinate and complete functions
- Preside over monthly committee meetings
- Responsible for ensuring quality leadership is recruited and trained
- Advises Scoutmaster on policies pertaining to Scouting and Chartered Organization
- Supports Scoutmaster in troubleshooting overall program
- Attends monthly district meetings
- Ensure all trainings requirements are up to date for all adult leaders and volunteers
Customer Care Specialist 2
Nordstrom
10.2020 - 04.2021
- Field real-time calls in virtual, call center environment in a fast-paced environment
- Provide caring, compassionate, solutions- orientated customer service
- Ability to utilize multiple systems at the same time using dual monitors
- Successfully troubleshoot and resolve all customer inquires via phone, email, and/or chat
- Process orders and enter data into order entry system
- Track customer packages
- Provide customers information regarding product and services
- Commit to departmental and individual quotas/goals
- Meet company expectations for superior customer service
Volunteer Treasurer
PTA Joe J. Bernal Middle School
08.2018 - 06.2020
- Keep accurate and detailed account of all monies received and disbursed
- Ensure all cash is counted by multiple individuals and document on deposit form
- Keep permanent file for PTA Employer Identification Number (EIN)
- Keep permanent file for PTA Sales tax permit
- Present financial report of all accounts at all Association and board meetings
- Make timely deposits
- Disburse monies in accordance with the budget
- File appropriate tax for m at end of fiscal year with the IRS
- File Sales tax reports
- Maintain a list of assets owned by PTA
- Submit requited items to Financial Reconciliation at end of fiscal year
Volunteer Parliamentarian
PTA Herbert G. Boldt Elementary
07.2018 - 07.2019
- Maintains copies of current governing documents of PTA
- Provide guidance to members and board members
- Ensure PTA meets all requirements of affiliation
- Confer with president regarding business items on the agenda
- Advise the president on parliamentary procedure
- Maintain a position of impartiality
Volunteer Spirit Committee Lead
Joe J. Bernal Middle School
09.2018 - 06.2019
- Communicate with Principal and Coaches
- Ensure District rules are followed during spirit activities and imagery
- Organize and recruit parents of athletes to help create motivational posters
- Organize and recruit drinks and snacks for student athletes
Volunteer Committee Chair
Cub Scout Pack 58
12.2016 - 06.2017
- Maintains a close working relationship with Chartered Organization and their representative
- Oversee all committee operations necessary for 28 Adult Leaders and 49 Scouts
- Re-charter yearly with Council to maintain active status
- Support the Scoutmaster in administration of the Troop's Program
- Organize committee as well as delegate, coordinate and complete functions
- Preside over monthly committee meetings
- Responsible for ensuring quality leadership is recruited and trained
- Advises Scoutmaster on policies pertaining to Scouting and Chartered Organization
- Supports Scoutmaster in troubleshooting overall program
- Attends monthly district meetings
- Ensure all trainings requirements are up to date for all adult leaders and volunteers
Volunteer President
PTA Coldwell Elementary
07.2016 - 06.2017
- Serve as ex-officio member of all committees
- Ensure PTA meets all requirements of affiliation
- Work closely with Principal to ensure PTA helps with needs of students, teachers, and community
- Sign all contract approved by boar
- Support all board members with goals and duties
- Authorized signer on bank account
- Ensure all members and dues are reported to state PTA
- Preside over all Association and board meetings and prepare agendas
- Attend Council PTA as a delegate for PTA
Volunteer Committee Member
Scout Troop 248
02.2016 - 06.2017
- Ensure troop has an outdoor program
- Serves as a member of troop committee
- Support Scoutmaster in working with individual scouts
- Serves on board of reviews and supports courts of honor
- Attend monthly committee meetings
- Support Scoutmaster in delivering scout program to troop
Volunteer Treasurer & Membership Chair
Cub Scout Pack 58
03.2014 - 06.2017
- Serves as committee member
- Keep accurate and detailed account of all monies received and disbursed
- Ensure all cash is counted by multiple individuals and document on deposit form
- Present financial report of all accounts at all board meetings
- Make timely deposits
- Disburse monies in accordance with the budget
- Maintain a list of assets owned by Pack
- Attends monthly committee meetings
- Ensure all resources to ensure all positions are filled and trained
- Communicate pack program to all incoming scouts, families, and potential volunteers
Volunteer Treasurer
PTA Coldwell Elementary
07.2015 - 07.2016
- Keep accurate and detailed account of all monies received and disbursed
- Ensure all cash is counted by multiple individuals and document on deposit form
- Keep permanent file for PTA Employer Identification Number (EIN)
- Keep permanent file for PTA Sales tax permit
- Present financial report of all accounts at all Association and board meetings
- Make timely deposits
- Disburse monies in accordance with the budget
- File appropriate tax for m at end of fiscal year with the IRS
- File Sales tax reports
- Maintain a list of assets owned by PTA
- Submit requited items to Financial Reconciliation at end of fiscal year
Volunteer FRG Co-Leader
D Co 4BSTB, 4th BDE and 2E, 3rd BDE
04.2015 - 02.2016
- Act as advisor to unit commander on family member matters
- Supports commander's family readiness goals
- Serve as a member of battalion-level steering committee
- Be knowledgeable of unit mission and operating procedures
- Recruit, provide training, and manage volunteers
- Gather and disseminate information at the company lever
- Helps coordinate administrative and logistical support
- Serves as an interface between families, soldiers, and deployed unit
Volunteer Acting President
PTO Fort Belvoir Elementary
09.2012 - 06.2013
- Serve as leader and key contact
- Preside at all PTO meetings
- Ex-officio member of most committees
- Appoint chairpersons for special committees
- Coordinate work of officers and committees to meet objectives
Education
General Education
Sierra College
Roseville, CA01.1998
High School Diploma - undefined
Roseville High School
Roseville, CA01.1995
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Client relationship building
- Operations management
- Process improvement
- Financial management
- Verbal and written communication
- Performance monitoring
Awards
Yucca Council, Boy Scouts of America, Yucca Council - Scouter’s Training Award for Boy Scouting 5/2017, Boy Scouts of America, Yucca Council - Scouter’s Training Award for Cub Scouting 7/2016, Boy Scouts of America, Yucca Council - Cub Scout Den Leader Award 7/2016
Timeline
Volunteer Vice President
Harlan High School Band Booster
07.2024 - Current
Front of House Member
Chick-Fil-A
11.2023 - 11.2024
Volunteer Lead Chaperone
Harlan High School Band Booster
07.2022 - 06.2024
Volunteer Committee Chair
Scout Troop 558
04.2022 - Current
Customer Care Specialist 2
Nordstrom
10.2020 - 04.2021
Volunteer Spirit Committee Lead
Joe J. Bernal Middle School
09.2018 - 06.2019
Volunteer Committee Chair
Scout Troop 911
08.2018 - 12.2021
Volunteer Treasurer
PTA Joe J. Bernal Middle School
08.2018 - 06.2020
Volunteer Parliamentarian
PTA Herbert G. Boldt Elementary
07.2018 - 07.2019
Volunteer Committee Chair
Cub Scout Pack 58
12.2016 - 06.2017
Volunteer President
PTA Coldwell Elementary
07.2016 - 06.2017
Volunteer Committee Member
Scout Troop 248
02.2016 - 06.2017
Volunteer Treasurer
PTA Coldwell Elementary
07.2015 - 07.2016
Volunteer FRG Co-Leader
D Co 4BSTB, 4th BDE and 2E, 3rd BDE
04.2015 - 02.2016
Volunteer Treasurer & Membership Chair
Cub Scout Pack 58
03.2014 - 06.2017
Volunteer Acting President
PTO Fort Belvoir Elementary
09.2012 - 06.2013
High School Diploma - undefined
Roseville High School
General Education
Sierra College
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