Andrea Wilson
Fort Wayne,IN
Summary
Experienced and collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Qualified Medical Assistant
Rosewood Staffing
02.2017 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Nurse Schedule Coordinator/Central Supply Coordinator
Glenbrook Nursing And Rehabilitation
03.2018 - 09.2023
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Developed centralized supply management system, allowing easy access to real-time inventory information for all relevant personnel.
- Contributed to facility-wide cost savings initiatives by identifying opportunities for bulk purchasing discounts or alternative product sourcing.
- Ensured compliance with regulatory standards related to medical supply storage and handling practices.
- Assisted various departments in selecting appropriate products based on their specific requirements, optimizing resource utilization across the facility.
- Managed the procurement process from purchase requisition to invoice payment, ensuring timely acquisition of necessary items while remaining within budget constraints.
- Served as a liaison between suppliers and hospital administration, fostering strong relationships that resulted in favorable pricing agreements.
Procedure Scheduler
Parkview Hospital
10.2014 - 03.2018
- Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
- Reduced wait times for patients by optimizing the scheduling process and eliminating doublebookings.
- Assisted in improving overall patient satisfaction through timely and accurate schedule management.
- Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing noshows.
- Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
- Contributed to the development of department goals focused on improving patient experience throughout the entire scheduling process.
- Ensured accuracy of medical records by verifying critical information before inputting into the database system during patient registration.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Education
Bachelor of Science - Healthcare Administration
Purdue Global University
West Lafayette, IN04.2024
Skills
- Medical Terminology
- Patient Flow Management
- Inventory Management
- Payment Collection
- Data Entry
- Patient Scheduling
- Indirect Patient Care
- Patient-Focused Care
- HIPAA Compliance
- Procedure Assistance
- Patient Relations
- Clinical Documentation
- Patient Care Coordination
- Medical Equipment Operation
- CPR
- EMR / EHR
- Medical Records Management
- Prioritizing Stat Orders
- Account Management
- Patient Bathing
- Inventory and Supply Management
- Emergency Procedures Understanding
- Specimens Collection and Processing
- Hospice Care
- Vital Sign Monitoring
- Needs Assessments
- Valid IN Driver's License
- Electronic Medical Records
Timeline
Nurse Schedule Coordinator/Central Supply Coordinator
Glenbrook Nursing And Rehabilitation
03.2018 - 09.2023
Qualified Medical Assistant
Rosewood Staffing
02.2017 - Current
Procedure Scheduler
Parkview Hospital
10.2014 - 03.2018
Bachelor of Science - Healthcare Administration
Purdue Global University
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