Proactive and adaptable, I excelled at Toys R Us by enhancing customer satisfaction and streamlining operations. My blend of exceptional customer service and adherence to sanitation standards led to a well-maintained and efficient workspace. A team player with a positive attitude, I thrive in dynamic environments, consistently meeting and exceeding employer expectations.
Hi, I’m
Andrea Wilson
Des Moines,IA
Summary
Overview
26
years of professional experience
Work History
Toys R Us
Stocker
04.1996 - 04.2018
Job overview
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Embassy Suites
Restaurant Worker
09.1992 - 03.1996
Job overview
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
Paramount Theater
Concession Stand Attendant
11.1991 - 09.1992
Job overview
- Enhanced customer satisfaction by providing efficient and friendly service at the concession stand as well as efficient ticket-taking services.
- Ensured guest satisfaction with prompt assistance in navigating the theater or addressing concerns regarding their tickets.
- Maintained accurate records of attendance by diligently accounting for tickets at the entrance.
- Addressed customer concerns and resolved issues promptly, maintaining professionalism at all times.
- Maintained a clean and organized workspace to ensure a positive experience for customers.
Education
Des Moines Area Community CollegeAnkeny, IA
Associate of Arts from Fashion Merchandising
University Overview
Ankeny High SchoolAnkeny, IA
High School Diploma
05-1991
University Overview
Skills
- Willing to Learn
- Positive Attitude
- Shelf Stocking
- Customer Service
- Friendly and Personable
- Punctual and Reliable
- Patience and Empathy
- Team player attitude
- Adaptability and Resilience
- Sanitation Standards Compliance
Timeline
Stocker
Toys R Us
04.1996 - 04.2018
Restaurant Worker
Embassy Suites
09.1992 - 03.1996
Concession Stand Attendant
Paramount Theater
11.1991 - 09.1992
Des Moines Area Community College
Associate of Arts from Fashion Merchandising
Ankeny High School
High School Diploma