Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Andrea Wilson

Des Moines,IA

Summary

Proactive and adaptable, I excelled at Toys R Us by enhancing customer satisfaction and streamlining operations. My blend of exceptional customer service and adherence to sanitation standards led to a well-maintained and efficient workspace. A team player with a positive attitude, I thrive in dynamic environments, consistently meeting and exceeding employer expectations.

Overview

26
years of professional experience

Work History

Toys R Us

Stocker
04.1996 - 04.2018

Job overview

  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Greeted customers and directed to requested products.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.

Embassy Suites

Restaurant Worker
09.1992 - 03.1996

Job overview

  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.

Paramount Theater

Concession Stand Attendant
11.1991 - 09.1992

Job overview

  • Enhanced customer satisfaction by providing efficient and friendly service at the concession stand as well as efficient ticket-taking services.
  • Ensured guest satisfaction with prompt assistance in navigating the theater or addressing concerns regarding their tickets.
  • Maintained accurate records of attendance by diligently accounting for tickets at the entrance.
  • Addressed customer concerns and resolved issues promptly, maintaining professionalism at all times.
  • Maintained a clean and organized workspace to ensure a positive experience for customers.

Education

Des Moines Area Community College
Ankeny, IA

Associate of Arts from Fashion Merchandising

University Overview

Ankeny High School
Ankeny, IA

High School Diploma
05-1991

University Overview

Skills

  • Willing to Learn
  • Positive Attitude
  • Shelf Stocking
  • Customer Service
  • Friendly and Personable
  • Punctual and Reliable
  • Patience and Empathy
  • Team player attitude
  • Adaptability and Resilience
  • Sanitation Standards Compliance

Timeline

Stocker
Toys R Us
04.1996 - 04.2018
Restaurant Worker
Embassy Suites
09.1992 - 03.1996
Concession Stand Attendant
Paramount Theater
11.1991 - 09.1992
Des Moines Area Community College
Associate of Arts from Fashion Merchandising
Ankeny High School
High School Diploma
Andrea Wilson