Andrea Wise
West Palm Beach,FL
Summary
Experienced with peer counseling and mental health support, fostering safe and supportive environments. Utilizes active listening and empathetic communication to build trust and promote recovery. Knowledge of crisis intervention and patient advocacy, ensuring effective support and resource navigation.
Overview
21
21
years of professional experience
Work History
Patient Care Coordinator
Delray MRI
Delray Beach, FL
06.2007 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
Resident Advisor
Hannah's Home of South Florida
Tequesta, FL
01.2019 - Current
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Monitored building security by conducting routine rounds throughout the facility.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Supported personal needs of residents dealing with diverse conditions.
Peer Specialist
MINDOULA
Silver Springs, MD
03.2019 - 04.2022
- Schedule 1:1 sessions via Zoom, document sessions, communicate with LCSW about findings, and attend weekly clinical meetings with the team
- Mentored new Peer Specialists entering the field, sharing valuable knowledge gained from experience.
- Empowered clients by teaching them coping strategies and self-help techniques.
- Connected clients with appropriate community resources, facilitating their reintegration into society.
- Successfully supported numerous clients in achieving milestones toward their mental health recovery goals.
House Supervisor
Gratitude House
West Palm Beach, FL
06.2003 - 07.2017
- Staff scheduling,
- Managed payroll,
- Responsible for vehicle maintenance,
- Attended supervision, and all weekly clinical meetings
- Conduct groups and have conversations with clients
- Conducted regular rounds on all units to assess the overall functioning of the department while addressing any issues or concerns that arose.
- Conducted performance evaluations for behavioral health techs providing constructive feedback and setting goals for future improvement.
- Improved staff morale and reduced turnover with regular feedback sessions and targeted training programs.
Education
Bachelor of Arts - Social Work
Florida Atlantic University
Boca Raton, FL12.2024
Skills
- Mental health awareness
- Self-care strategies
- Recovery planning
- Social interaction
- Problem-solving abilities
- Multitasking Abilities
- Collaborative Teamwork
- Time management abilities
- Adaptability
Timeline
Peer Specialist
MINDOULA
03.2019 - 04.2022
Resident Advisor
Hannah's Home of South Florida
01.2019 - Current
Patient Care Coordinator
Delray MRI
06.2007 - Current
House Supervisor
Gratitude House
06.2003 - 07.2017
Bachelor of Arts - Social Work
Florida Atlantic University
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