Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Wokvish

Phoenix,AZ

Summary

Dynamic Account Executive Manager with a proven track record at Waste Management, leveraging data-driven insights and exceptional problem-solving skills to enhance client satisfaction and retention. Successfully negotiated lucrative contracts and implemented innovative sales strategies, resulting in significant revenue growth and strengthened client relationships. Bilingual communicator adept at fostering teamwork and collaboration.

Driven account management professional with strong expertise in client relationship building and revenue growth. Proven ability to collaborate with teams to deliver results and adapt to changing needs. Skilled in strategic planning, sales optimization, and effective communication. Known for reliability and results-oriented approach in high-pressure environments.

Overview

19
19
years of professional experience

Work History

Account Executive Manager

Waste Managment
06.2023 - Current


  • Expanded account portfolio through effective prospecting and lead generation strategies.
  • Maximized revenue potential with upselling tactics tailored to individual client needs.
  • Implemented innovative sales techniques to improve overall team performance and increase revenue growth.
  • Collaborated with internal teams to ensure seamless service delivery and resolve any client concerns promptly.
  • Negotiated and closed lucrative contracts, securing long-term business commitments from clients.
  • Built relationships with customers and community to establish long-term business growth.
  • Increased client retention by building and maintaining strong relationships with key accounts.
  • Developed customized solutions for clients'' unique needs, resulting in increased satisfaction and loyalty.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Account Associate

Waste Management
11.2014 - 06.2024
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Increased team productivity by providing training on best practices for retaining customers.
  • Built strong customer rapport, leading to increased advocacy and positive word-of-mouth referrals.
  • Conducted detailed analysis of customer feedback to identify patterns and areas for improvement, enhancing overall satisfaction.
  • Streamlined account management processes for improved efficiency and accuracy.
  • Deployed meticulous organization skills by assisting in coordination of client deliverables.
  • Collaborated with cross-functional teams to ensure successful project completion and timely delivery of client deliverables.
  • Increased client satisfaction by effectively managing and resolving account issues.

Account Specialist

Waste Management
02.2006 - 11.2014
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
  • Used skip tracing and other techniques to locate debtors.
  • Investigated customer credit references and approved credit lines.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Improved turnaround times for lien filings by optimizing internal processes and utilizing technology solutions effectively.
  • Developed strong working relationships with external parties, including attorneys and title companies, facilitating efficient communication and coordination throughout the lien process.

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ

Skills

  • Data-driven insights
  • Teamwork
  • Teamwork and collaboration
  • Client support
  • Verbal and written communication
  • Account management
  • Bilingual
  • Customer service
  • Problem-solving
  • Multitasking
  • Decision-making

Languages

Spanish
Professional Working

Timeline

Account Executive Manager

Waste Managment
06.2023 - Current

Account Associate

Waste Management
11.2014 - 06.2024

Account Specialist

Waste Management
02.2006 - 11.2014

Bachelor of Science - Business Management

University of Phoenix

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Andrea Wokvish