Andrea Worthen
Glenview,IL
Summary
Dynamic Administrator Coordinator at Wayfair with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in conflict resolution and inventory management, I successfully organized events and streamlined onboarding processes, fostering a collaborative environment. My proactive approach consistently improved communication and engagement among staff and residents alike.
Overview
7
7
years of professional experience
Work History
Administrator Coordinator
WAYFAIR
Wilmette, IL
03.2024 - Current
- Answer and problem-solve the multi-line phone system, route calls, and greet all staff and visitors to the Wayfair office.
- Handle confidential information in a professional manner.
- Assist with onboarding new employees by providing orientation materials, training resources, software applications, and company policies.
- Manage a seven-department inventory base within the office and retail store.
- Coordinate logistics, design marketing, and organizational material for marketing events sponsored by Wayfair.
- Created numerous file systems and spreadsheets for managers, associates, specialists, and facilities departments, generating a high level of organization.
- Collaborate daily with office vendors, partners, and managers, enhancing daily communication and operational efficiency.
- Manage and compile weekly employee scheduling spreadsheets for 40+ staff, improving shift clarity.
- Plan and execute all employee birthdays and monthly events.
- Assist the talent partner with onboarding new employees, creating name tags, swag bags, and ensuring a seamless transition into Wayfair.
- Keep numerous communication boards throughout the office updated and current with informative content.
- Consistently increase customer and employee satisfaction through professional handling of inquiries and and prompt resolution of issues
Leasing Consultant
IRT Management
Creve Coeur, MO
10.2017 - 04.2020
- Personalized each apartment tour ensuring a tailored experience was aligned with prospective resident's preferences
- Worked closely with future resident during the approval process successfully obtaining all necessary approval documentation
- Consistently developed and kept positive relationships with residents, vendors, and co-workers
- Monitored property occupancy, marketing and leasing trends in the current marketplace
- Demonstrated a commitment to excellent customer service and satisfaction by responding to resident inquiries in a timely manner
- Remained in compliance with Fair Housing Laws and all continuing education classes
- Produced original and engaging social media posts to market weekly concessions, boosting occupancy
- Partnered with the Property Manager, Assistant Manager, vendors and engineers daily assuring that the property was safe and properly serviced
- Enhanced resident satisfaction by participating in community engagement activities
Education
Communications
Northwestern University
Evanston, IL01-1993
Communications
Columbia College, Chicago
Chicago, IL01-1990
Skills
- Team collaboration
- Conflict resolution
- Effective communication
- Social media marketing
- Customer relationship management (CRM)
- Calendar management
- Inventory management
- Planning events
- Time management
- Supply inventory
- Inbound phone call handling
- File organization
- File maintenance
- Verbal communication
- Office administration
- Handling complaints
- Professional demeanor
- Google docs
- Microsoft Word
- Microsoft Excel
Timeline
Administrator Coordinator
WAYFAIR
03.2024 - Current
Leasing Consultant
IRT Management
10.2017 - 04.2020
Communications
Northwestern University
Communications
Columbia College, Chicago