Microsoft Outlook
Andrea Wright
Administrative Specialist
Tacoma,WA
Summary
Experienced healthcare administration professional with a demonstrated history of working with insurance companies and health information databases. Skilled in Microsoft Word, Excel and PowerPoint. Specialized in Customer Service, Personnel Management, Marketing, and Event Planning. Strong administrative professional with dual bachelor’s degrees in Communication and Social Science from University of Washington.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Patient Access Representative II
VIRGINIA MASON FRANCISCAN HEALTH
Federal, WA
08.2016 - Current
- First Point of contact for all patients through multiline phone system and in person
- Coordinated 12-provider schedules to execute efficient and consistent scheduling across 5 clinics, between Federal Way and Auburn
- Gathering/Processing referrals from internal and external providers
- Verifying diagnosis codes, accurate insurance information, and authorizations for possible services and procedures
- Implemented schedule templates, medication logs, and referral tracking across all clinics
- Explained, in detail, to patients their financial responsibilities and patient rights in accordance with their signed consent to treat and HIPPA agreements
- Always ensuring proper channels of communication in handling daily and routine problems; and recognizing issues that need referral to management.
Initial Loss Reporting Claims Associate
STATE FARM
Tacoma, WA
01.2015 - 01.2016
- Responsible for handling all loss reports promptly and accurately in high call volume environment
- Communicating with customers in courteous manner, efficiently logging detailed reports, while providing exceptional customer experience
- Team morale lead: Planned team building activities for staff of 10, and maintained positive work environment daily.
Specialty Services Coordinator
BLUEPEARL VETERINARY PARTNERS
Tacoma, WA
01.2013 - 01.2015
- Primary scheduler for all appointments, procedures, and surgeries; averaging five procedures daily.
- Reviewed pre & post-surgical care with pet owners.
- Reviewed estimates, secured finances, including care payment plan agreements.
- Handled multiple phone line correspondence from customers and other veterinary offices.
- Processed physician requests and client inquires in every aspect of pet care.
- Maintained financial ledgers for five fields of specialty.
- Liaison between doctors and staff; communicating patient needs, managing appointments and assessing urgent vs. emergent situations.
- Facilitated all outgoing referrals and authorizations for five specialty veterinarians.
- Assist veterinarians and technicians with sedation and anesthetic procedures.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Receptionist, Assistant & Local Artist Liaison
METORPOLITAN VETERINARY HOSPITAL
Tacoma, WA
01.2012 - 01.2013
- Responsible for phone triaging, checking in, and rooming patients.
- Assistant to three veterinarians and five technicians in provision of services and anesthetic procedures.
- Processed sales of retail products and prescriptions for patients.
- Sourced and displayed local artists' work each month, hosting receptions fostering local business partnerships.
- Provided consistent, caring customer service to patients and clinical staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Retail Associate & Nutrition Specialist
MUDBAY
Seattle, WA
01.2009 - 01.2012
- Greeted and assessed customer needs and provided positive customer service experience in high volume retail store environment.
- Responsible for inventory control and display merchandising.
- Scheduled and assigned daily activities for eight-person retail sales team.
- Participated in 2 nutritional health and wellness trainings of dogs and cats each year.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Increased sales by offering advice on purchases and promoting additional products
- Informed customers of current store promotions to encourage additional sales purchases
Banquet Captain & Server
SORRENTO HOTEL & FAIRMONT OLYMPIC HOTEL
Seattle, WA
01.2006 - 01.2009
- Developed duties and goals for all banquet events for staff of 12 servers.
- Coordinated events for groups of up to 120 guests.
- Executed all stages of banquet events, including billing.
- Liaison between clients, sales managers and catering staff.
- Provided excellent customer service to all staff and guests.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised and mentored kitchen and serving staff.
Education
Bachelor of Arts dual degree - Communications & Social Sciences
UNIVERSITY oF WASHINGTON– SEATTLE
09.2010 - 06.2011
Skills
Insurance billing
Medical terminology
Till counting
Insurance Verification
Information Collection
Eligibility Determination
Medical Coding
Medical Records
Appointment Scheduling
Document filing
Payment Collection
Software
Microsoft Excel
Microsoft Office
Microsoft Teams
Timeline
Patient Access Representative II
VIRGINIA MASON FRANCISCAN HEALTH
08.2016 - Current
Initial Loss Reporting Claims Associate
STATE FARM
01.2015 - 01.2016
Specialty Services Coordinator
BLUEPEARL VETERINARY PARTNERS
01.2013 - 01.2015
Receptionist, Assistant & Local Artist Liaison
METORPOLITAN VETERINARY HOSPITAL
01.2012 - 01.2013
Bachelor of Arts dual degree - Communications & Social Sciences
UNIVERSITY oF WASHINGTON– SEATTLE
09.2010 - 06.2011
Retail Associate & Nutrition Specialist
MUDBAY
01.2009 - 01.2012
Banquet Captain & Server
SORRENTO HOTEL & FAIRMONT OLYMPIC HOTEL
01.2006 - 01.2009