Andrea Young
Winston-Salem,NC
Summary
Skilled Life Coach with 3 years of experience supporting clients in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Life Purpose Coach
DKM Services, LLC
01.2020 - Current
- Helped over 200 clients build life management and coping skills to handle daily needs and specific stressors.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Facilitated group sessions and learning discussions to further objectives.
- Connected clients with available resources to improve plan success.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
Review Tech (Remote)
The Hartford Insurance Group
03.2007 - 12.2020
- Facilitated communication between physicians, providers, members, medical directors and other administrative staff to achieve consensus for coverage decisions.
- Built relationships, gained alignment for clinical support and articulated questions to receive appropriate level of support from superiors and peers.
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Created new physical and computer-based files.
- Researched and compiled statistical data to support cost control and care improvement initiatives.
- Collaborated with team members to achieve target results
- Exceeded goals through effective task prioritization and great work ethic
Appointment Setter
Neurology Consultants
05.2006 - 02.2007
- Answered phone calls and answered questions from Patients.
- Received 250 phone calls daily.
- Handled complaints and questions, and re-directed calls to other team members.
- Addressed client inquiries and updated database information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted office team by making phone calls, copies and appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Administrative Assistant
Notify MD
04.2002 - 05.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Hired, trained and evaluated staff, taking corrective action for disciplinary issues.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Supervised 10 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Achieved specific team objectives and collection activity.
Education
High School Diploma -
Deep Creek High School
ChesapeakeSkills
- Social Skills
- Program Evaluation and Improvements
- Client Coping Mechanisms
- Client Engagement
Certification
- Certified Life Purpose Coach, DKM Services. LLC
Timeline
Life Purpose Coach
DKM Services, LLC
01.2020 - Current
Review Tech (Remote)
The Hartford Insurance Group
03.2007 - 12.2020
Appointment Setter
Neurology Consultants
05.2006 - 02.2007
Administrative Assistant
Notify MD
04.2002 - 05.2006
High School Diploma -
Deep Creek High School
- Certified Life Purpose Coach, DKM Services. LLC
Similar Profiles
Riley MatthewsRiley Matthews
Safety Manager at DKM Contracting LLC.Safety Manager at DKM Contracting LLC.
Jane Caridad Chapu RodriguezJane Caridad Chapu Rodriguez
Bar Tender/Server at DKM Bar RestaurantBar Tender/Server at DKM Bar Restaurant
McKenzie ReedMcKenzie Reed
Janitorial Cleaner at Dkm ConstructionJanitorial Cleaner at Dkm Construction