Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Young

Chicago,IL

Summary

To whom this may concern, I am interested in applying for a position that will allow me to utilize my skills and experience, also develop new skills to become an active participant in the success of your company. I hope you find me to be a professional and valuable asset to your establishment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Paratransit Driver

SCR Medical Transportation
08.2023 - Current
  • Maintained full understanding of local roads and traffic patterns.
  • Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
  • Worked different route every day based on changing passenger locations and destinations.
  • Contributed to company growth by actively participating in community outreach events, promoting awareness of available services, and helping recruit new clients.
  • Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.
  • Assisted passengers with special needs by providing personalized attention and ensuring a comfortable travel experience.
  • Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.
  • Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
  • Provided emergency assistance when required by following established protocols for medical situations or accidents involving the paratransit vehicle or passengers.
  • Played a key role in identifying areas of improvement within the paratransit program by providing input during regular evaluations and team meetings.
  • Contributed to a positive work environment through active participation in team meetings, sharing best practices, and offering constructive feedback.
  • Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
  • Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
  • Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
  • Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.
  • Supported operational efficiency by promptly reporting any mechanical issues or safety concerns related to the paratransit vehicles.
  • Enhanced passenger safety by consistently performing pre-trip vehicle inspections and addressing any necessary repairs or maintenance.
  • Elevated overall trip experience by maintaining cleanliness within the vehicle''s interior/exterior throughout each shift.
  • Maintained accurate records of trips, mileage, fuel consumption, and incident reports to support efficient scheduling and resource allocation.
  • Provided support to passengers with cognitive or sensory impairments by offering clear directions, descriptions of surroundings, and appropriate assistance as needed.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Operated with safety and skill to avoid accidents and delays.
  • Followed company policies and procedures and maintained compliance with standards.
  • Transported customers to and from [Location].
  • Accepted and processed fares.
  • Delivered passengers to destinations safely and on time.
  • Followed applicable traffic regulations and traffic laws.
  • Followed designated routes and schedules while operating vehicles.
  • Remained calm and poised in emergent situations.
  • Assisted elderly and disabled passengers entering and exiting shuttle.

Security Dispatcher/ Team Lead

Allied Universal Security (Northwestern Hospital)
03.2021 - 12.2022
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
  • Enhanced security response times by efficiently dispatching officers to incidents and alarms.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
  • Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
  • Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
  • Assisted in emergency situations, coordinating resources and providing critical information to first responders.
  • Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
  • Studied building floor plans to give directions and provide accurate information.
  • Assisted in the creation of comprehensive incident reports, detailing all relevant information for further analysis and resolution.
  • Conducted regular audits of dispatcher call logs to identify areas for improvement in response times and accuracy of information relayed to officers.
  • Received emergency and non-emergency calls to dispatch security service and medical assistance.
  • Increased officer accountability by tracking patrol routes and maintaining detailed activity logs for each shifts responded to 30 or more calls per day to execute service or requests for emergency and routine assistance.
  • Developed contingency plans for various emergency scenarios to ensure efficient responses under high-pressure situations when every second counts.
  • Contributed to the development of new standard operating procedures, increasing efficiency and reducing potential errors in dispatch processes.
  • Collaborated closely with supervisory staff to address any issues or concerns related to dispatcher performance or procedural compliance promptly and effectively.
  • Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
  • Assisted callers in emergency situations with appropriate information and support.

Direct Support Professional/ Team Lead

Mosaic
06.2018 - 01.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Administer the proper medicine to the right client.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to grocery store, bank, restaurants, etc.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assisted individuals with showering, toileting, incontinence, cooking, laundry, cleaning.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Supported clients in managing their finances and personal administration, fostering greater independence.
  • Coordinated with families and other caregivers, ensuring cohesive approach to client support.

Community Living Coach

Bridgeway
02.2016 - 05.2018
  • Provided ongoing training to other staff members on best practices in community living support, elevating team performance levels consistently over time.
  • Collaborated with interdisciplinary teams to ensure holistic care for each resident.
  • Served as an advocate for individuals with disabilities within the community, promoting awareness of their rights and abilities.
  • Increased resident satisfaction with community activities through personalized engagement strategies.
  • Supported individuals in achieving their personal goals through consistent motivation and encouragement.
  • Assisted in coordinating transportation services for residents, enabling greater access to employment opportunities, medical appointments, and recreational activities.
  • Fostered a positive environment within the community living space, implementing conflict resolution techniques when necessary.
  • Monitored progress towards personal goals, adjusting support plans accordingly to maximize success rates among residents.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Extended Day Worker/Youth Summer Camp Staff Member

St. Gerald School
01.2015 - 08.2016
  • Consistently met or exceeded performance expectations by staying focused on goals while remaining adaptable during challenging situations.
  • Assisted team members in completing projects, resulting in timely completion of assignments.
  • Offered creative solutions to problems faced during daily operations, leading to improved performance outcomes.
  • Enhanced workplace efficiency by organizing and prioritizing tasks for daily operations.
  • Maintained clean, organized and safe work environment.
  • Communicated with parents directly with matters of children's behaviors
  • Coordinated daily social activities for children's
  • Assisted in the development of age-appropriate curriculum, ensuring a balance between academic support and enrichment activities.
  • Provided homework assistance to students, resulting in increased understanding of subject matter and higher completion rates.
  • Assisted with meal time
  • Completed paperwork and classroom clean-up.
  • Promoted positive behavior among students by implementing consistent rules and reinforcement strategies.
  • Organized and supervised field trips, providing enriching experiences outside the classroom setting.
  • Developed age-appropriate activities and crafts to engage children.
  • Provided emotional support and guidance to children during difficult times.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Worked with children to develop good cognitive, physical and language skills.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Monitored children's activities to verify safety and wellbeing.

Teacher Assistance

Children's Learning Center
10.2014 - 05.2016
  • Contributed to a positive working environment by proactively communicating with colleagues, sharing best practices, and offering assistance when needed.
  • Provided courteous assistance to passengers with special needs or mobility challenges, ensuring their comfort during the ride.
  • Contributed to team success by proactively offering assistance in areas outside my primary responsibilities when necessary.
  • Implemented a robust tracking system for monitoring the progress of financial assistance applications, providing timely updates to both patients and internal stakeholders.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Provided timely assistance to motorists in need, offering direction or guidance as necessary.
  • Provided comprehensive assistance to classroom teachers, adapting general education curriculum to accommodate the unique needs of autistic students.
  • Enhanced curriculum quality by collaborating with teachers and administrators for continuous improvement.
  • Increased parental involvement in their child''s education through consistent communication and regular parent-teacher conferences.
  • Documented student progress through timely observation notes, providing valuable information for parent-teacher conferences and report cards.
  • Reinforced teacher's instruction with personalized assistance.
  • Provided technical assistance to staff when needed.
  • Helped teachers develop and diversify instruction to better serve students of different skill levels and backgrounds.

Receptionist

Children's Learning Center
10.2014 - 05.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Enhanced visitor experience by providing detailed information and assistance as needed.

Education

High School Diploma -

C.I.C.S Longwood
Chicago, IL
06.2013

Skills

  • Work Ethic & Professionalism
  • Confidentiality Adherence
  • Patience and Tact
  • Communication
  • Technical/Computer skills
  • Organization/Time Management
  • Problem-Solving & Critical Thinking
  • Adaptability & Flexibility
  • Teamwork & Collaboration

Certification

  • D.O.T Certification
  • PERC Card
  • First Aid & CPR Certification

Timeline

Paratransit Driver

SCR Medical Transportation
08.2023 - Current

Security Dispatcher/ Team Lead

Allied Universal Security (Northwestern Hospital)
03.2021 - 12.2022

Direct Support Professional/ Team Lead

Mosaic
06.2018 - 01.2021

Community Living Coach

Bridgeway
02.2016 - 05.2018

Extended Day Worker/Youth Summer Camp Staff Member

St. Gerald School
01.2015 - 08.2016

Teacher Assistance

Children's Learning Center
10.2014 - 05.2016

Receptionist

Children's Learning Center
10.2014 - 05.2016

High School Diploma -

C.I.C.S Longwood

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