Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Andrea Young

Andrea Young

Atlanta,GA

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.


Overview

6
6
years of professional experience

Work History

Customer Service Representative

Arise Platform
03.2022 - 04.2025
  • Resolved customer inquiries via phone, chat, and email, ensuring timely and accurate responses.
  • Collaborated with team members to develop solutions for complex customer issues, improving service efficiency.
  • Utilized CRM software to track customer interactions and identify trends for service improvement opportunities.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Freight Dispatcher

Werenroute Llc
09.2023 - 11.2024
  • Coordinated freight schedules to optimize transportation routes and enhance delivery efficiency.
  • Monitored shipment status using logistics software, ensuring timely communication with clients and carriers.
  • Managed documentation for inbound and outbound shipments, maintaining compliance with regulatory standards.
  • Trained new dispatch staff on operational procedures and system usage to improve team performance.
  • Developed streamlined processes for load assignments, reducing turnaround times and improving service reliability.
  • Analyzed freight costs and delivery patterns to identify opportunities for cost reduction and service improvement.

Insurance Agent

Family First Life
01.2022 - 03.2023
  • Developed comprehensive insurance plans tailored to client needs.
  • Analyzed client information to identify coverage gaps and recommend solutions.
  • Established and maintained relationships with clients, ensuring high levels of satisfaction.
  • Conducted policy reviews to ensure compliance with regulatory standards and industry practices.
  • Collaborated with underwriters to evaluate risks and determine appropriate coverage options.
  • Educated clients on insurance products, enhancing understanding and facilitating informed decisions.

Server

IHOP
10.2019 - 02.2021
  • Delivered exceptional customer service in high-volume dining environment.
  • Collaborated with kitchen staff to ensure timely order fulfillment and quality standards.
  • Trained new team members on menu items and service protocols.
  • Managed cash register operations accurately, processing transactions efficiently.
  • Maintained cleanliness and organization of dining area for optimal guest experience.
  • Resolved customer complaints with professionalism, enhancing guest satisfaction.

Education

STOCKBRIDGE HIGHSCHOOL
Stockbridge, GA

Skills

  • Client support
  • Effective listening
  • Problem-solving skills
  • Detail-oriented data management
  • Relationship building
  • Technical support
  • Sales expertise

Timeline

Freight Dispatcher

Werenroute Llc
09.2023 - 11.2024

Customer Service Representative

Arise Platform
03.2022 - 04.2025

Insurance Agent

Family First Life
01.2022 - 03.2023

Server

IHOP
10.2019 - 02.2021

STOCKBRIDGE HIGHSCHOOL

Similar Profiles

CREATE PROFILE