Andrea Young Boothe
Tucson,AZ
Summary
Seeking to utilize comprehensive knowledge in insurance property claims, commercial or homeowners' lines of business, accounting, and construction. Excellent math and technical skills with a focus on detail, accuracy, and organization. Able to read, write, and communicate effectively in Spanish. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Construction Estimator
CITYWIDE RESTORATION
05.2021 - 11.2023
- Primary duties included customer contact based on referrals or website exposure
- Set inspection appointments and manage own schedule virtually
- Inspect fire, water, and other damages to prepare estimates for homeowners and insurance adjusters
- Robust use of Xactimate and Restoration Manager
- Upon selling job to customers, align materials reports and add to schedule for repairs
- Function as customer liaison throughout repair process
- Communicate, collect deposits, create, and execute contracts as well as handle final billing of completed jobs.
Cafe Owner
CHOCOLATE IGUANA
01.2019 - Current
- On-site running of day-to-day operations including all bookkeeping, payroll, ordering, point-of-sale programming, cooking, baking, and barista customer service
- Managed financial aspects of business, including budgeting, forecasting, and controlling costs.
- Assist with compiling tax information, preparing tax returns, and coordinating tax payments
- Fostered welcoming atmosphere by maintaining clean, organized, and visually appealing cafe environment.
- Verified prepared food met standards for quality and quantity before serving to customers.
Virtual Tax Preparer
LIBERTY TAX, PTIN P01976717
01.2017 - Current
- Conduct interviews with tax clients for personal taxes
- Prepare and E-File taxes with Internal Revenue Service
- Determine tax liability
- Research and understand tax codes applicable to clients
- Maintain client documents and confidentiality.
Independent Adjuster
CRAWFORD & COMPANY - CATASTROPHE SERVICES
06.2020 - 05.2021
- Primarily assigned to account working Allstate Property claims which includes both inside and field deployments
- Special assignment on Service Recovery Team overseeing troubled claims.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Adapted quickly to changing claim environments or new company policies, demonstrating flexibility and resilience in fast-paced industry.
Senior Commercial Property Claims Adjuster
FARMERS INSURANCE GROUP
01.2007 - 01.2019
- Evaluated, processed, and paid business and homeowner property claims
- Conducted field-based investigations in policyholders' homes and businesses to investigate property damage
- Used claims handling software, company car, and laptop to determine claims-related damage and wrote estimates in paperless environment
- Represented Company from public relations standpoint and always conducted oneself as member of Management
- Used strong customer service skills to negotiate with policyholders, contractors, attorneys, and public adjusters to settle claims
- Determined which loss coverage by insured's policy and estimate costs of repairing or replacing affected property
- Referred theft fraud or arson losses to company's special investigators and identified financial recovery opportunities
- Processed and evaluated customers' immediate needs in emergency situations
- Scoped, wrote, and processed repair estimates to return insureds to pre-loss condition
- Coordinated and facilitated repairs with local contractors
- Retained and reviewed expert reports as needed to process claims
- Managed complex commercial losses
- Determined insurance business income in accordance with policy through financial statement and tax return analysis
- Collaborated with customers on continuing basis to determine non-continuing expenses.
Education
Master of Professional Accounting - Accounting And Business Management
Colorado State University-Global Campus
Aurora, CO11.2018
Associate in General Insurance -
The Institutes
Philadelphia, PA11.2015
Bachelor of Business Administration - Tourism & Hospitality Management
The George Washington University
Washington, DC12.1998
Skills
- Empathy and Tact Display
- Accredited Claims Adjuster
- Insurance policy coverage knowledge
- Property Damage Assessment
- Claims files management processes
- Computer Skills
- Settlement Negotiations
- Advanced oral and written communication skills
- Policy investigations
- Claims adjustment
- Time management mastery
- Coverage assessments
Certification
- AINS - Associate in Insurance
- Licensed Adjuster - Property / Casualty in the following states: AZ, CD, DE, GA, KY, LA, MS, NC, SC, TX, WV
Languages
Spanish
Native or Bilingual
Timeline
Construction Estimator
CITYWIDE RESTORATION
05.2021 - 11.2023
Independent Adjuster
CRAWFORD & COMPANY - CATASTROPHE SERVICES
06.2020 - 05.2021
Cafe Owner
CHOCOLATE IGUANA
01.2019 - Current
Virtual Tax Preparer
LIBERTY TAX, PTIN P01976717
01.2017 - Current
Senior Commercial Property Claims Adjuster
FARMERS INSURANCE GROUP
01.2007 - 01.2019
Master of Professional Accounting - Accounting And Business Management
Colorado State University-Global Campus
Associate in General Insurance -
The Institutes
Bachelor of Business Administration - Tourism & Hospitality Management
The George Washington University