Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Zafir

Tehama,CA

Summary

Achieved exceptional customer satisfaction at Surveys by implementing strategic communication and workflow management, enhancing team productivity. Skilled in client relationship building and complaint handling, I fostered repeat business through outstanding support and efficient organizational improvements, ensuring safety and exceeding targets without specific numerical mention.

Overview

13
13
years of professional experience

Work History

Customer Servive

Surveys
06.2011 - Current
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Streamlined work processes by implementing efficient organizational systems and procedures.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Removed safety hazards, soiled items, and trash from customer areas.

Education

Health - Home Care

Shasta College
Redding, CA
06.2005

Skills

  • Goal-oriented mindset
  • Client Relationship Building
  • Complaint Handling
  • Workflow Management

Timeline

Customer Servive

Surveys
06.2011 - Current

Health - Home Care

Shasta College

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Andrea Zafir