Andrea Zimmerman
Lansing,MI
Summary
Proficient in current cannabis regulations, standards and best practices. Analytical and detail-oriented professional focused on making sure products meet all relevant domestic and international regulatory requirements. Methodical and objective with good judgment and sound critical thinking and problem-solving abilities. Skilled at preparing and submitting regulatory documentation, including reviewing materials, technical data and accuracy of filings. Articulate and personable with exceptional data analysis, report writing and recordkeeping abilities. Proficient in current [Industry] regulations, standards and best practices. Analytical and detail-oriented professional focused on making sure products meet all relevant domestic and international regulatory requirements. Methodical and objective with good judgment and sound critical thinking and problem-solving abilities. Experienced administrative professional knowledgeable about registrations, audits, inspections and other [Type] industry regulatory proceedings. Special skill in managing complex documentation, reports and data for regulatory reporting and compliance. Exceptional public relations skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Regulatory Compliance Specialist
JK Logix, Inc.
04.2023 - 03.2024
- Ensured regulatory compliance by conducting thorough audits and assessments of company policies and procedures.
- Improved operational efficiency through consistent monitoring, analyzing, and improving the organization''s compliance programs.
- Streamlined reporting processes for swift identification and resolution of potential regulatory violations.
- Collaborated with cross-functional teams to develop comprehensive risk management strategies and reduce exposure to non-compliance penalties.
- Developed training materials and conducted workshops to educate employees on industry regulations, laws, and best practices.
- Established a culture of compliance within the organization by promoting transparency, communication, and ethical conduct among all team members.
- Conducted gap analyses to identify areas requiring improvement or enhancements within existing compliance frameworks.
- Maintained and archived regulatory paperwork.
- Wrote or updated standard operating procedures, work instructions or policies.
- Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.
Administrative Specialist
JK Logix, Inc
04.2023 - 03.2024
- Streamlined office processes by implementing efficient document management and filing systems.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Developed and implemented organizational systems to streamline daily operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between clients and vendors and maintained effective lines of communication.
Retail Compliance Specialist
Skymint Brands
06.2020 - 06.2021
- Enforced the rules and regulations at each retail location as imposed by the MMFLA and MRTMA and provided guidance and recommendations to senior staff
- Collaborated with Retail leadership addressing and identifying violations, compliance concerns, or other applicable issues in order to devise strategic plans to resolve the identified errors
- Learned and maintained full knowledge of state and local laws and regulations, safety regulations, local municipal codes, and standard operating procedures as they pertain to Retail licensees
- Regularly corresponded with METRC, CRA and Treez to seek guidance on law interpretations and guidance with inventory management, while also documenting all correspondence with each entity
- Performed routine as well as random Provisioning Center and Retail location audits to ensure compliance according to the rules and regulations set forth by the CRA
- Accompanied CRA inspectors and senior staff during each routine inspection of all Provisioning Center and Retail locations
- Developed SOP’s, informative guides, audit reports, delivery logs, etc
- That are published and implemented daily for the Retail Compliance Department and each Retail location.
- Enhanced company compliance by developing and implementing comprehensive policies and procedures.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
- Led cross-functional teams in the development of compliance training programs, ensuring understanding and adherence to industry regulations.
- Stayed current on industry regulations by attending seminars, workshops, and other professional development opportunities.
- Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Worked closely with legal counsel to address any instances of non-compliance or potential violations promptly.
- Played an instrumental role in preparing the organization for successful completion of various regulatory examinations without major findings or penalties levied against the company.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Developed and implemented corrective action plans for non-compliance issues.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
Infused & Processing Compliance Specialist
Skymint Brands
08.2019 - 06.2020
- Created package tags and batched product while assigning product to physical site locations and matching digital locations on METRC
- Oversaw the inventory of up to 2,000 active packages consistently across the entirety of the processing department using the statewide monitoring system METRC
- Assisted in submitting samples to a 3rd party Safety Compliance Facility to receive test results required to sell and transfer final product
- Recorded and created package tags to accurately depict the processing of dry flower material, to crude oil, then to final concentrate product through the BHO and ETH extraction processes on METRC daily
- Executed daily audits and consistently tracked bulk and final product inventory, documented discrepancies discovered during audits, and assisted in resolving any errors identified
- Created, oversaw, approved, and rejected incoming and outgoing METRC transfer manifests of bulk and final product transfers
- Maintained knowledge of the applicable Rules and Regulations pertaining to the MMFLA and MRTMA and identified any non-compliance within the Medical and Adult-Use Processing licenses and department.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Identified gaps in existing compliance processes and recommended updates.
Edibles Associate
SKYMINT Brands
04.2019 - 08.2019
- Assisted and led the production of various cannabis infused edibles, while adhering to compliance and safety requirements provided by the CRA
- Documented production reports of edibles, equipment logs, and dosing records of batches
- Produced more than 20,000 units of edibles daily to meet set quotas
- Created and published operational Edible production departmental SOP’s
- Assisted management in processing and testing of edible products, daily processes, and inventory management.
Education
High School Diploma -
Haslett High School
Haslett, MI2009
Skills
- Microsoft Office (Excel, PowerPoint, Etc)
- Proficient in METRC data tracking
- Strong process development and analytical skills
- Interdepartmental teamwork driven
- Aptitude to multitask efficiently and effectively
- Demonstrates leadership ability
- Regulatory knowledge
- Compliance Monitoring
- Audit management
- Training delivery
- Attention to Detail
- Analytical Thinking
- Interpersonal Communication
- Workflow Optimization
- Clerical Support
- Data Entry
- Office Administration
- Spreadsheet development
Certification
- Advanced METRC Training
- ServSafe Certification
- CyberSafe Cybersecurity Certification
- Treez Integration Training
- CRA Educational Seminars
- CORE Progress Retail Training
Timeline
Regulatory Compliance Specialist
JK Logix, Inc.
04.2023 - 03.2024
Administrative Specialist
JK Logix, Inc
04.2023 - 03.2024
Retail Compliance Specialist
Skymint Brands
06.2020 - 06.2021
Infused & Processing Compliance Specialist
Skymint Brands
08.2019 - 06.2020
Edibles Associate
SKYMINT Brands
04.2019 - 08.2019
High School Diploma -
Haslett High School