ANDREA ZUBIA

Current Facilitator II on a long-term rotation (12-18 months) for the Learning and Development Department. Andrea brings over 18 years of experience in training, leading, and inspiring teams as a Hospitality and Guest Service Manager while maintaining high standards for company operating procedures. Results driven leader seeking a permanent Facilitator II position to support USAA’s growth through training new and incumbent Insurance Professionals.

18 years of proven leadership managing teams, facilitating training, and providing one on one coaching developing approximately 100 Managers, General Managers, and certified shift leaders. 2 years customer service experience as a USAA Insurance Professional, with promotions from Level III to Level I Has Facilitated and managed learning for over 100 Insurance Professionals at USAA leading in person Pipeline classes as well as Virtual Auto Upskill and Virtual Property Upskill training. Experience in evaluating/ auditing in Gridspace. Experience effectively communicating to all levels of an organization up to and including executive leadership. Implements comprehensive testing strategies, including user acceptance testing and production validation through Zenerate simulation training. Strong organization and time management skills. Excellent written and oral communication skills. Demonstrated subject matter expert by exemplary performance in current Rotational Facilitator II role with a mid-year weekly survey average of 4.95 out of 5.0 and Level 1 survey average of 5.0. out of 5.0. Flexible and open to changes in work tasking and schedule with the ability to work evenings and weekends.