Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Timeline
Generic
Andrea Zurita

Andrea Zurita

IT Executive
Bogota,USA

Summary

Dynamic leader with extensive experience overseeing IT operations and software delivery, excelling in IT governance and strategic planning. Proven track record in enhancing operational efficiency and managing multimillion-dollar budgets. Skilled in innovation and process improvement, driving successful project outcomes. Possesses strong leadership skills, ability to foster productive relationships, and drive business growth. Made significant positive impact by reducing costs and increasing efficiencies in previous roles. Skilled in risk management, budgeting and regulatory compliance, offering solid foundation for success in similar role.

Overview

27
27
years of professional experience
7
7

Certifications

Work History

VP, IS Delivery and Operations

AMERICAN ARBITRATION ASSOCIATION
New York, NY
01.2022 - Current
  • Oversaw operations and delivery for IS department, managing activities and budget effectively.
  • Assumed responsibility for IS accounts payable and vendor management functions.
  • Instituted process and tool enhancements to improve efficiency, tracking, and reporting.

Director of Project Management & Improvement Standards

AMERICAN ARBITRATION ASSOCIATION
New York, NY
01.2020 - 12.2021
  • Established PMO oversight within IS organization, enhancing internal processes to align with industry standards.
  • Formed Innovation Committee with IS and business leaders to assess and prioritize idea submissions based on business value.
  • Managed project for development of Elections Application utilizing blockchain technology.
  • Directed migration from Oracle EBS to NetSuite, overseeing data transfer, custom API integrations, and script customizations.

Director of Quality Assurance and Business Analysis

AMERICAN ARBITRATION ASSOCIATION
New York, NY
01.2014 - 12.2019
  • Managed post-launch transition of project team to operational model for maintenance and release management.
  • Oversaw IS portfolio encompassing development and infrastructure projects, including new releases and security upgrades.
  • Enhanced Quality Assurance by integrating automated and security testing capabilities.
  • Directed Business Analyst function, ensuring adherence to best practices in artifact creation.
  • Executed redesign of five corporate websites with API integrations, fulfilling all project functions successfully.
  • Led Infrastructure team in developing disaster recovery strategy aligned with business continuity plan.
  • Incorporated improvements in tracking, reporting, and forecasting for IS budget management.
  • Mentored new department managers and led Evolution Committee to enhance leadership and employee satisfaction.

Senior Quality Assurance Manager

AMERICAN ARBITRATION ASSOCIATION
New York, NY
01.2012 - 12.2014
  • Led Quality Assurance team during development lifecycle and launch of enterprise application.
  • Oversaw Project Management and Business Analyst consulting resources to ensure project alignment.

Quality Assurance Manager (Consultant)

AMERICAN ARBITRATION ASSOCIATION
New York, NY
01.2011 - 12.2011
  • Formed and expanded QA team for large enterprise application development.

Lead Technical Quality Assurance Analyst

OPENLINK FINANCIAL
Uniondale, NY
01.2007 - 12.2011
  • Established and managed technical upgrade assessment process for $100M financial software provider.
  • Oversaw application upgrades, testing, issue resolution, and generation of technical assessment reports.
  • Enhanced reporting procedures to enable monetization of process outputs.
  • Served industry-leading clients across US and international markets.

Quality Assurance Engagement Lead (Consultant)

METLIFE
Scranton, PA
01.2005 - 12.2006
  • Directed QA team of onshore and offshore resources to ensure project quality standards.
  • Oversaw data conversions and system enhancements to improve application performance.
  • Managed business application development and integrations to align with client requirements.

Project Manager & Sr. Software Engineer (Consultant)

MCI WORLDCOM
Ashburn, VA
01.1999 - 12.2003
  • Directed consulting projects involving strategic quarterly release planning and implementation
  • Functioned as the technical lead, overseeing database and UNIX script development.
  • Crafted training materials, reference documents, and Operations manuals.

Education

BS - Computer Information Systems

Monroe College
Bronx, NY

Skills

  • Leadership and strategic planning
  • IT governance and risk management
  • Portfolio and program management
  • Project and operations management
  • Delivery and resource management
  • Security and vendor management
  • Budgeting and financial oversight
  • Innovation and process improvement
  • Effective communication

Certification

  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Information Security Manager (CISM)
  • PMI Project Management Professional (PMP)
  • PMI Agile Certified Practitioner (PMI-ACP)
  • IT Infrastructure Library (ITIL) Foundation and Practitioner
  • Certified Scrum Product Owner (CSPO)

Accomplishments

  • Instituted cost-saving strategies and organizational structure changes that lowered spending for the IT organization and optimized resource utilization.
  • Established the IT Portfolio Management function with an emphasis on enhancing the organization’s planning and delivery, operational controls, budget, risk management and security.
  • Managed key IT functions including Quality Assurance, Business Analysis, Development, and Innovation functions to improve product quality and design to meet business objectives.
  • Managed various large scale, high-profile projects to successful implementation including – integration with major third-party platforms such as NetSuite, major infrastructure and application upgrades, major enhancements to enterprise application, creation of many new custom applications and websites.
  • Managed consulting engagements with various mid- to large sized clients.

Additional Information

Project Management Institute (PMI), Information Systems Audit and Control Association (ISACA), US Army

Timeline

VP, IS Delivery and Operations

AMERICAN ARBITRATION ASSOCIATION
01.2022 - Current

Director of Project Management & Improvement Standards

AMERICAN ARBITRATION ASSOCIATION
01.2020 - 12.2021

Director of Quality Assurance and Business Analysis

AMERICAN ARBITRATION ASSOCIATION
01.2014 - 12.2019

Senior Quality Assurance Manager

AMERICAN ARBITRATION ASSOCIATION
01.2012 - 12.2014

Quality Assurance Manager (Consultant)

AMERICAN ARBITRATION ASSOCIATION
01.2011 - 12.2011

Lead Technical Quality Assurance Analyst

OPENLINK FINANCIAL
01.2007 - 12.2011

Quality Assurance Engagement Lead (Consultant)

METLIFE
01.2005 - 12.2006

Project Manager & Sr. Software Engineer (Consultant)

MCI WORLDCOM
01.1999 - 12.2003

BS - Computer Information Systems

Monroe College
Andrea ZuritaIT Executive
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