Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Andrea Zylla

Traverse City,MI

Summary

Successful in team building and establishing and maintaining positive morale in the workplace. Quality-oriented and proactive in resolving issues with exceptional communication skills. Energetic and driven to continue to learn and grow professionally.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Taproot Cider House
05.2021 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.

Restaurant Manager

MGM Grand Detroit Casino
03.2019 - 05.2021
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Manager

Buddy's Pizza
04.2017 - 04.2019
  • Managed opening and closing duties, including administrative work
  • Hire, Orientate and train new employees
  • Responsible for server, bartender and carryout schedules
  • Performed additional tasks to keep the dining room running smoothly.
  • Complied with all health department regulations and assist with rectifying issues immediately.
  • Manage labor
  • Conduct staff meetings

General Manager at Potbelly in the Detroit Airport

HBF-APU
07.2016 - 03.2017
  • Design and implemented customer satisfaction metrics.
  • Complete weekly schedules according to payroll guidelines
  • Train all new managers on store procedures and policies.
  • Maintain daily record of all transactions.
  • Train Reorganize the sales floor to meet company demands.
  • Inventory and ordering
  • creating programs to enhance sales

Assistant GM Plum Market in the Detroit Airport

HBF-APU
02.2016 - 08.2016
  • Addressed customer inquiries and resolved complaints.
  • Worked closely with the district manager to formulate and build the store brand.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and inputting.
  • Determined staff promotions and demotions, and terminated employees when necessary.

Restaurant Floor Manager at LongHorn Steakhouse in the Detroit Airport

HBF-APU
11.2014 - 02.2016
  • Opened a new store location and assisted in recruiting and training new staff.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house.

Education

Teaching

North Central Michigan College
Petoskey, MI

Associate of Arts - Social Work

Oakland Community College
Royal Oak, Mi

Skills

  • Leadership mentoring
  • Adaptable
  • Employee engagement
  • Conflict resolution
  • Team building
  • Problem-Solving Skills
  • Positive Interactions
  • Verbal Communication

Accomplishments

  • Promoted to General Manager after5 months in the Assistant Manager position at Plum Market in the Detroit Metro Airport.
  • Within six months as General Manager, I decreased monthly employee turnover by 90%
  • Successfully launched a grand opening of a new restaurant, LongHorn Steakhouse in the Detroit Metro Airport
  • Trained to be a Barista at Zingermans Bakehouse in Ann Arbor while managing at Plum
  • Successfully launched a grand opening of a new restaurant, Buddy's Pizza in Ann Arbor, Mi

Certification

Servsafe Certified

Timeline

Restaurant Manager

Taproot Cider House
05.2021 - Current

Restaurant Manager

MGM Grand Detroit Casino
03.2019 - 05.2021

Manager

Buddy's Pizza
04.2017 - 04.2019

General Manager at Potbelly in the Detroit Airport

HBF-APU
07.2016 - 03.2017

Assistant GM Plum Market in the Detroit Airport

HBF-APU
02.2016 - 08.2016

Restaurant Floor Manager at LongHorn Steakhouse in the Detroit Airport

HBF-APU
11.2014 - 02.2016

Teaching

North Central Michigan College

Associate of Arts - Social Work

Oakland Community College

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Andrea Zylla