Andrea A. Davies

• Maintained organized filing system for client records, providing complete documentation of all interactions.
• Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
• Communicated with other departments to establish action plans and manage open claims to closure.
• Planned and conducted investigations of claims to confirm coverage and compensability.
• Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
• Documented specific claims by completing and recording forms, reports and logs.
• Investigated and analyzed requirements to improve timeliness of reports to customers.
• Established proof of loss by studying documentation and assembling additional information from outside sources.
• Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
• Determined covered insurance losses by studying provisions of policies or certificates.
• Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
• Contacted injured parties and legal representatives to negotiate final settlements for claims.
• Examined claims, records and procedures to grant approval of coverage.
• Processed claims for payment or forwarded to appropriate personnel for further investigation
• Collaborated with fellow team members to manage large volume of claims.
• Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
• Assisted claimants, providers and clients with problems or questions regarding claims.
• Coordinated and planned investigations of claims to confirm compensability and coverage.
• Prepared and reviewed insurance-claim forms and related documents for completeness.
• Signed payment approvals accepted claims.
• Assisted new policyholders with processing claims.
• Called insurance companies to ascertain pertinent information regarding
policies and payment benefits for patients.

• Develop skills specific training programs to promote employee
• Blend it, business, goals, mission and values with learning development
initiatives to develop higher quality training to employees
• Evaluate a client process, employee performance, and training progress
to develop additional training needs
• Showed members how to complete exercises and use machines
properly in safely
• Demonstrate it safe for alliance buy meeting and exceeding workflow
needs
• follow Company guidelines and safety protocol to ensure all employees
followed the rules and regulation, according to company standard

• Preformed basic analytics using Microsoft available through supply chain system, Verified materials received to verify correct items counted and quantities, Processed receipts in the inventory management system, Tagged/labeled and staged items for delivery, Reviewed reports, Collaborated with department staff to adjust par levels, Processed stock and non-stock orders in the inventory management system, Coordinated with procurement to resolve order issues, discrepancies, expectations, recalls and returns.

• Actively patrolled assigned areas to prevent and detect crime, Monitored and authorized entrance and departures of vehicles, cargo trucks and visitors, Detected suspicious activities for criminal acts and rule infractions, Monitored and authorized entrance and departures of employees and visitors, Wrote reports on property damages, theft, presence of unauthorized persons and unusual occurrences, Operated devices to screen individuals and prevent passage of prohibited articles into restricted areas, Monitored central system for fires, intrusions and duress alarms and responded as needed.

• Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
• Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
• Processed credit and debit card payments to complete purchases.
• Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Wrapped, boxed and weighed bakery department products.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Used in-store system to locate inventory and place special orders for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Developed strong rapport with customers and created positive impression of business.
• Recommended complementary purchases to customers, increasing revenue.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Managed efficient cash register operations.
• Prioritized helping customers over completing other routine tasks in store.

Cultivated interpersonal skills by building positive relationships with others.

Identified issues, analyzed information and provided solutions to problems.

Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.

Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.

Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
Greeted and assisted customers within minutes of approaching cosmetic counter.
Ordered supplies and inventory for cosmetics counter averaging $[Amount] per month in sales.
Offered make-up tips and popular tutorials in alignment with latest trends.
Delivered product demonstrations and sample applications, raising exposure of key brands.
Protected store assets and inventory via loss prevention procedures.
Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
Ranked among top sales performers, averaging over $5000 sales quarterly.

Vendor Specialist

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Reconciled inventory and customer orders regularly to monitor product availability.

Communicated with store employees to maintain conditions and appearance of retail area.

Built and maintained strong relationships with wholesalers.

Met sales goals by offering excellent customer service.
Responded to customer issues promptly to build strong professional relationships.

Visited customers to stock retail shelves and document inventory levels.

Frequently inspected production area to verify proper equipment operation.

Evaluated customer needs and feedback to drive product and service improvements.