Andrea (Andi) Monterosso
New Orleans
Summary
Nursing student with 27 years in customer service. Strong technical proficiency with work history in the medical field. Proven history of excellent patient care and conflict resolution.
Overview
15
15
years of professional experience
Work History
Scheduling Coordinator/Assistant Unit Manager
Ochsner Medical Center
07.2021 - 02.2022
- Scheduled antibody infusions for Emergency Use Authorization unit. (EUA) Seeing up to 100 patient per day.
- Managed doctor's orders and located dose for patients who qualified for COVID antibody infusions.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to patients and staff for continued compliance with Joint Commission of Hospitals.
CNA/Nursing Assistant
Ochsner Medical Center
07.2019 - 07.2021
- Maintained best-in-class standards for individualized care in 40-bed unit by continuously checking in with patients and families and quickly providing care.
- I was full-time unit secretary for six months following an injury to my SIJs on the job as a GISSU CNA.
Lead Hair Stylist
The Retreat Day Spa
06.2007 - 07.2019
- Initiated and engaged clients in conversations as part of personalized service.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
Education
Bachelor of Science - Nursing
Chamberlain University
New Orleans, LA05.2025
No Degree - Nursing
University of Holy Cross
New Orleans, LANo Degree - Bachelor of Science
Delgado Community College
New Orleans, LASkills
- CNA license (2018-2025)
- BLS (2018 - 2024)
- CPI certification (2019 - 2025)
- Certified Epic scheduler
Languages
Spanish
Professional Working
REFERENCES
Dr. Charlotte M. Fuller, C-FNP (Redi-Med Supervisor)
(985) 630-6808
Maria Meyer, RN, BSN (Mentor)
(504) 430-2254
Johlee Odinet, pharmD (EUA, unit director)
(504) 481-1308
Cheryl Connelly, RN, BSN (GISSU, unit director)
(985) 778-3865
Timeline
Scheduling Coordinator/Assistant Unit Manager
Ochsner Medical Center
07.2021 - 02.2022
CNA/Nursing Assistant
Ochsner Medical Center
07.2019 - 07.2021
Lead Hair Stylist
The Retreat Day Spa
06.2007 - 07.2019
Bachelor of Science - Nursing
Chamberlain University
No Degree - Nursing
University of Holy Cross
No Degree - Bachelor of Science
Delgado Community College