Andrea "Andy" O'Leary
Mesa
Summary
Behavioral Health Professional with over 10 years of experience in crisis intervention and substance abuse treatment. Demonstrated ability to lead teams in diverse environments, including inpatient hospitals and group homes. Skilled in managing emergency situations, building alliances, and screening for services. Strong multitasking, organizational, and conflict resolution capabilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Crisis Counselor - 988 Remote Call Center
La Frontera EMPACT-SPC
Tempe
04.2021 - 04.2025
- Provided crisis intervention services to individuals experiencing mental health crises
- Conducted thorough assessments of clients' mental health status and risk factors
- Implemented evidence-based interventions and therapeutic techniques to stabilize clients in crisis
- Documented all client interactions, assessments, and interventions accurately and thoroughly
- Provided education to clients, families, and caregivers about coping strategies during times of crisis
- Assessed and managed suicide risk, ensuring the safety of clients at all times
- Assisted callers with finding resources in the area in which they reside
Lead Behavioral Health Technician/MA
Soul Surgery
Phoenix
01.2020 - 04.2022
- Conducted thorough assessments to identify client needs and develop individualized care plans
- Collaborated with interdisciplinary teams to coordinate and monitor the delivery of services
- Educated clients on available community resources related to housing, employment, education, etc
- Assisted clients in navigating complex healthcare systems and accessing medical care
- Provided crisis intervention and emotional support to clients in challenging situations
- Coordinated referrals to community agencies for additional support services as needed
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
- Facilitated regular meetings with clients to review goals, address barriers, and track progress
- Advocated for clients' rights and ensured access to appropriate resources and support systems
- Managed a caseload of XX clients, providing comprehensive case management services
- Administered medications as prescribed by healthcare providers, adhering to proper protocols and documentation procedures
- Facilitated groups for sites clients to teach them various skills.
Case Manager/Team Lead
Southwest Health
Phoenix
04.2017 - 03.2020
- Implemented individualized treatment plans under the supervision of licensed professionals, promoting positive behavior changes
- Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
- Collaborated with interdisciplinary teams to develop comprehensive treatment goals for clients
- Implemented Treatment plans, safety plans and ISPs and conducted patient assessments.
- Monitored and documented client behaviors, progress, and responses to interventions on a daily basis
- Facilitated group therapy sessions focused on developing coping skills, fostering emotional resilience, and psychological education.
- Supported clients in activities of daily living (ADLs), including personal hygiene, meal preparation, and medication management
- Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings
- Participated in staff meetings to discuss client progress, share insights from observations, and contribute to treatment planning discussions
- Maintained accurate records of client interactions using electronic medical record systems or other designated documentation tools
- Assisted in coordinating appointments with external service providers such as psychiatrists or psychologists for additional evaluations or consultations when necessary
- Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
- Attended trainings on therapeutic interventions techniques such as Cognitive Behavioral Therapy (CBT) or Applied Behavior Analysis (ABA)
- Utilized crisis prevention strategies effectively during challenging situations involving aggressive or self-harming behaviors
- Assisted in the development and implementation of individualized behavior support plans to address specific needs and goals
- Administered medications as prescribed by healthcare providers, adhering to proper protocols and documentation procedures
Lead Behavioral Specialist
Valley Hospital
Phoenix
02.2015 - 12.2017
- Implemented evidence-based treatment plans for patients with mental health disorders, resulting in improved outcomes and increased patient satisfaction
- Supervised a team of XX behavioral health professionals, providing guidance and support in delivering high-quality patient care
- Maintained accurate documentation of all client interactions according to regulatory requirements and agency policies
- Provided crisis intervention services as needed, ensuring immediate access to appropriate resources for individuals experiencing acute mental health crises
- Conducted regular audits of clinical records to ensure compliance with state regulations and accreditation standards
- Developed strong relationships with referral sources such as physicians, social workers, schools, and other community agencies to facilitate seamless transitions between levels of care for clients
- Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
- Monitored and documented client behaviors, progress, and responses to interventions on a daily basis
- Collaborated with interdisciplinary teams to develop comprehensive treatment goals for clients
- Collaborated with families or caregivers to provide education about mental health conditions and strategies for supporting their loved ones' recovery journey
- Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
- Attended trainings on therapeutic interventions techniques such as Cognitive Behavioral Therapy (CBT) or Applied Behavior Analysis (ABA)
Lead Behavioral Health Specialist/MA
Banner Hospital
Scottsdale
02.2010 - 11.2015
- Collaborated with a multidisciplinary team to develop and implement treatment plans for clients, ensuring comprehensive care
- Facilitated group therapy sessions focused on topics such as stress management, coping skills, and emotional regulation
- Maintained accurate and confidential client records in compliance with legal and ethical standards
- Monitored client progress through regular check-ins and adjustments to treatment plans as needed
- Provided crisis intervention services to clients experiencing acute psychiatric distress or suicidal ideation
- Monitored and documented client behaviors, progress, and responses to interventions on a regular basis
- Monitored client vital signs (blood pressure, heart rate) and documented it for RNs
- Conducted Q15 safety checks on adult and adolescent clients to ensure their safety
- Assisted with MSAS, COW and Neuro assessments
- Hooked up and conducted EKGS for Medical Staff
- Assisted in administering injections
Behavioral Health Technician
Lifewell Behavioral Health
Phoenix
02.2008 - 10.2010
- Facilitated group therapy sessions focused on developing coping skills and fostering emotional resilience
- Administered medications as prescribed by healthcare providers, adhering to proper protocols and documentation procedures
- Maintained accurate records of client interactions using electronic medical record systems or other designated documentation tools
- Assisted in coordinating appointments with external service providers such as psychiatrists or psychologists for additional evaluations or consultations when necessary
- Provided transportation assistance for clients attending medical appointments or community-based activities as required by their treatment plan
- Collaborated with families or caregivers to provide education about mental health conditions and strategies for supporting their loved ones' recovery journey
- Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
- Supported the implementation of behavior modification plans developed by licensed professionals through consistent monitoring of target behaviors
- Utilized crisis prevention strategies effectively during challenging situations involving aggressive or self-harming behaviors
- Supported individuals in developing independent living skills through coaching, modeling, and reinforcement techniques
- Conducted hourly checks on client residence in a Apartment living facility
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05-2022
Associate of Science - Criminology
Arizona State University
Tempe, AZ05-2022
Associate of Science - Behavioral Sciences
Glendale Community College
Glendale, CA05-2018
Associate of Science - Computer Information Systems
Harvard University Online
Cambridge, MASkills
- Crisis intervention
- Risk assessment
- Evidence-based interventions
- Client documentation
- Crisis de-escalation
- Community resource navigation
- Therapeutic techniques
- Addiction recovery
- Next Gen and EHR systems
- Python Coding
- Microsoft Office Systems
Accomplishments
- Phi Beta Kappa Honor Society
- 4.2 GPA
Languages
Irish
Native/ Bilingual
Italian
Limited
Certification
- IVP FINGERPRINT CLEARANCE CARD
- BLS CERTIFIED
- FIRST AID
References
References available upon request.
Timeline
Crisis Counselor - 988 Remote Call Center
La Frontera EMPACT-SPC
04.2021 - 04.2025
Lead Behavioral Health Technician/MA
Soul Surgery
01.2020 - 04.2022
Case Manager/Team Lead
Southwest Health
04.2017 - 03.2020
Lead Behavioral Specialist
Valley Hospital
02.2015 - 12.2017
Lead Behavioral Health Specialist/MA
Banner Hospital
02.2010 - 11.2015
Behavioral Health Technician
Lifewell Behavioral Health
02.2008 - 10.2010
Bachelor of Science - Psychology
Arizona State University
Associate of Science - Criminology
Arizona State University
Associate of Science - Behavioral Sciences
Glendale Community College
Associate of Science - Computer Information Systems
Harvard University Online
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