Andrea "Beth" Smith
Johnson City,TN
Summary
Enthusiastic self-starter with excellent customer service skills. Seeking a Work at Home position.
Talented agent with a strong background in live chats and email.
Overview
13
13
years of professional experience
Work History
Customer Service Representative - Tier 2
Majorel
Work From Home, Remote
05.2021 - Current
- Work in back office order support taking tasks related to Apple orders
- Take incoming calls and assisted Apple agents with orders
Consumer Care Advocate for Hallmark
Sykes
Work From Home, Remote
09.2019 - 05.2021
- Answered incoming calls and provided excellent customer service
- Handled multiple live chats simultaneously
- Worked emails
Sales Associate
Torrid
Johnson City, TN
10.2015 - 06.2016
- Provided repeat customers with exceptional care and attention
- Suggested accessories and complementary purchases
- Managed customer cash and credit card transactions using company point of sale system
- Organized racks and shelves to maintain visual appeal of store
Customer Service Representative
Advanced Call Center Technologies LLC
Boones Creek, TN
11.2014 - 12.2014
- Answered inbound calls and handled customer inquiries, solving problems
- Supported customers and fielded questions
- Directed calls to appropriate individuals and departments
Residential Technician
Frontier Health
Johnson City, TN
07.2011 - 09.2013
- Supervised twelve or more clients in all daily activities of the residential program
- Served meals for residents and performing grocery shopping duties, as needed
- Assisted in the administering of medications
- Observed, monitored, and notated client behavior and responses to treatment
- Drove clients to scheduled meetings
Alcohol And Drug Care Worker
Comprehensive Community Services (CCS)
Kingsport, TN
09.2009 - 07.2011
- Supervised clients in all daily activities of the residential program
- Observed, monitored, and notated client behavior and responses to treatment
- Supervised adolescent clients in all daily activities
- Led a meditation group before bedtime
- Did laundry as needed
Account Specialist
Citi
Gray, TN
12.2007 - 12.2008
- Completed routine and complex account requests to resolve problems
- Handled customer's written requests
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Handled heavy flow of paperwork and would perform secretarial duties as needed
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Dispatcher
Fleenor Security Systems
Johnson City, TN
01.2005 - 08.2007
- Responded to inbound security system alarm messages
- Contacted regional 911 authorities and others for action
- Answered customers' calls and assisted with needs or to schedule service to equipment
- Worked independently and became able to problem solve difficult situations
- Responded to customer requests with information
Collections / Customer Service Representative
Cingular Wireless
Johnson City, TN
05.2002 - 08.2003
- Answered inbound calls and collected customers' payments on past due wireless bills
- Provided excellent customer service
- Answered inbound calls and assisted customers with requests
Customer Service Representative
Citi
Gray, TN
05.2001 - 03.2002
- Assisted customers by answering questions regarding their billing statements
- Personally managed any unresolved customer issues.
- Directed calls to appropriate individuals and departments.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
Bachelor of Science - Still A Junior Working On Bachelors Degree In Psychology
East Tennessee State University
Johnson City, TNHigh School Diploma - undefined
Daniel Boone High School
Gray, TN2000
Skills
- Fast learner
- Customer service focus
- Excellent typing skills (65wpm)
- Able to persuade others effectively
- Multi-tasking strength
- High energy
- Problem-solving skills
- Exceptional customer service
- Excellent people skills
- Fashion knowledge
- Sales experience
- Highly dependable
- Excellent attention to detail
References
Jacqueline Plantenys
404-200-7232
Jessica Dixon
423-735-8336
Christine Largent
423-707-5612
Timeline
Customer Service Representative - Tier 2
Majorel
05.2021 - Current
Consumer Care Advocate for Hallmark
Sykes
09.2019 - 05.2021
Sales Associate
Torrid
10.2015 - 06.2016
Customer Service Representative
Advanced Call Center Technologies LLC
11.2014 - 12.2014
Residential Technician
Frontier Health
07.2011 - 09.2013
Alcohol And Drug Care Worker
Comprehensive Community Services (CCS)
09.2009 - 07.2011
Account Specialist
Citi
12.2007 - 12.2008
Dispatcher
Fleenor Security Systems
01.2005 - 08.2007
Collections / Customer Service Representative
Cingular Wireless
05.2002 - 08.2003
Customer Service Representative
Citi
05.2001 - 03.2002
Bachelor of Science - Still A Junior Working On Bachelors Degree In Psychology
East Tennessee State University
High School Diploma - undefined
Daniel Boone High School
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