Andrea Boyd
Sarasota
Summary
Hardworking Associate Underwriter with roughly 8 years of experience in commercial insurance. Excellent reputation for resolving problems and improving agency partner satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Underwriter
FCCI Insurance
04.2023 - Current
- Increased profitability by effectively managing risks and making informed underwriting decisions.
- Strengthened relationships with brokers and agents, fostering long-term partnerships and generating new business opportunities.
- Developed and deepened client relationships to cement profitable partnerships.
- Reduced processing time for applications, ensuring timely decision-making while maintaining quality standards in risk assessment procedures.
- Collaborated with senior underwriters to develop tailored insurance solutions for clients.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Commercial Lines Account Manager
Atlas Insurance Agency
05.2020 - 04.2023
- Collaborated with underwriters to ensure accurate policy issuance and appropriate coverage levels.
- Maintained up-to-date knowledge of industry regulations, staying ahead of potential impacts on client policies.
- Coordinated cross-departmental efforts to resolve complex issues, ensuring a seamless experience for clients.
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Provided training and mentorship to junior account managers, enhancing overall team performance and service quality levels.
- Negotiated competitive insurance rates with carriers, maximizing value for clients.
- Streamlined policy renewals for timely processing, ensuring continuous coverage for clients.
Commercial Lines Support Associate
Atlas Insurance Agency
11.2015 - 05.2020
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Monitored employee and customer interactions to assess quality of service.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Requested Endorsements from carrier partners
- Reduced response times for client issues through effective prioritization and task management.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
Hostess
Pacific Rim Restaurant
01.2014 - 11.2015
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sales Associate
Shore St. Armands Circle
01.2013 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor's Degree - Insurance And Risk Management
University of South Florida
Tampa, FL05-2020
Skills
- Underwriting guidelines
- Policy review
- Insurance policies
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
Certification
- Florida 2-20 Property and Casualty Agent License
Timeline
Associate Underwriter
FCCI Insurance
04.2023 - Current
Commercial Lines Account Manager
Atlas Insurance Agency
05.2020 - 04.2023
Commercial Lines Support Associate
Atlas Insurance Agency
11.2015 - 05.2020
Hostess
Pacific Rim Restaurant
01.2014 - 11.2015
Sales Associate
Shore St. Armands Circle
01.2013 - 01.2014
Bachelor's Degree - Insurance And Risk Management
University of South Florida
Similar Profiles
Dawnn WilliamsDawnn Williams
Commercial Liability Adjuster at FCCI InsuranceCommercial Liability Adjuster at FCCI Insurance
Hannah SilbergerHannah Silberger
Statistical Reporting Analyst at FCCI InsuranceStatistical Reporting Analyst at FCCI Insurance
Hayden PerkinsHayden Perkins
APD Adjuster at FCCI Insurance GroupAPD Adjuster at FCCI Insurance Group