Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
ANDREA C. COSTANZO

ANDREA C. COSTANZO

Mission Viejo,CA

Summary

  • Seeking a part time administrative position where I can utilize my knowledge and skills and make positive contributions.
  • Fully bilingual in English and Spanish
  • Over 15 years of AR/AP/GL/BANK RECS
  • Over 10 years of Customer Service experience
  • 5 years of Auto collections experience
  • Knowledgeable in FDCPA
  • Types over 60 words per minute
  • Proficient in Microsoft Office, Excel, Word and Outlook, Megasys
  • Experienced in Payment Arrangements, Due Date Changes, Payment Deferments, Settlements of Deficient Balances
  • Excellent team player
  • Gets along well with others
  • Self motivated
  • Ability to meet and exceed weekly and monthly goals
  • Able to work with minimum supervision

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

OFFICE MANAGER

AV LEARNING LLC (AV KUMON)
ALISO VIEJO
04.2022 - Current
  • Responsible for all administrative activities
  • Greeting new potential clients
  • Responsible for Parent Orientations (sales)
  • Enrolling new students
  • Collecting fees on initial Enrollment Agreement
  • Processing terminations and LOAs
  • Handling schedule
  • Handling all correspondence
  • Redacting emails
  • Collecting past due accounts
  • Handling confidential information.

BILINGUAL COLLECTIONS AGENT

SOUTHERN HILLS ACCEPTANCE
SANTA ANA
10.2016 - 03.2019
  • Responsible for monthly queue of approximately 450 accounts
  • Handle Payment Arrangements, Due Date Changes and Deferments
  • Skip Trace
  • Set Vehicles out for Repossession
  • Handle Reinstatements of Repossessed Vehicle Accounts
  • Buybacks
  • Negotiate Settlements and Payment Plans for COAs and Deficiency Balance Accounts
  • Trains New Collectors on the Omega system
  • Assists other Team Members.

BILINGUAL COLLECTIONS AGENT

GOLD ACCEPTANCE AUTO FINANCIAL SERVICES
ORANGE
12.2014 - 10.2016
  • Place outbound calls to customers that are in default
  • Collect on back-end accounts
  • Skip Trace
  • Handle Reinstatements of Repossessed Vehicle Accounts
  • Negotiate Settlements and Payment Plans for COAs and Deficiency Balance Accounts
  • Assist other Customer Service teams with inbound calls
  • Assist Currents teams with Past Due Accounts collections
  • Gatekeeper of the GA Training Manual.

BILINGUAL CHIROPRACTIC ASSISTANT

BACK TO CARE CHIROPRACTIC
ORANGE
10.2013 - 12.2014
  • Apply diverse treatment modalities to patients
  • Develop X Rays
  • Front desk duties (Schedule appointments, AR, verify insurance, run credit cards, etc.)

Education

Skills

  • Customer Service
  • Office Management
  • Data Entry
  • Administrative Support
  • Scheduling
  • Office Administration
  • Financial Accounting
  • Scheduling and Calendar Management
  • Information Protection
  • Customer Relations
  • Relationship Building
  • Organizational Skills
  • Credit and Collections
  • Clerical Support

Timeline

OFFICE MANAGER

AV LEARNING LLC (AV KUMON)
04.2022 - Current

BILINGUAL COLLECTIONS AGENT

SOUTHERN HILLS ACCEPTANCE
10.2016 - 03.2019

BILINGUAL COLLECTIONS AGENT

GOLD ACCEPTANCE AUTO FINANCIAL SERVICES
12.2014 - 10.2016

BILINGUAL CHIROPRACTIC ASSISTANT

BACK TO CARE CHIROPRACTIC
10.2013 - 12.2014

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ANDREA C. COSTANZO