ANDREA CAPPS
Columbia,SC
Summary
Personable and versatile Spa Director adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Models astute business sense in meeting budgets in combination with personal service orientation and direct care for clients. Listens attentively to customer concerns and turns potential challenges into opportunities for improved business and spa service.
Overview
12
12
years of professional experience
Work History
Spa Director
OCCO Luxury Spa And Salon
Columbia, United States
11.2017 - Current
- Identify and develop strategies to improve and enhance spa operations.
- Accountable for ensuring attainment of all spa goals and expectations.
- Accountable for continuous improvement in overall spa operations with emphasis on increasing owner and guest satisfaction, revenue and cost reduction with approval of Owner.
- Monitor to ensure compliance with all applicable health, safety, and hygiene standards.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates positive atmosphere for guest relations.
- Manage operational challenges and opportunities.
- Lead Spa budgeting and annual meetings and manage spa meetings
- Responsible for overall performance of spa operations and development of spa team.
- Ensure facility is well maintained including general maintenance issues or, outsourcing maintenance I am unable to perform, as well as, all other and front and back of house operations.
- Fosters professional relationships with members of spa team to create productive and positive working environment.
- Utilized promotions, print and digital marketing to attract new clients.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
Jewelry Consultant
Kay Jewelers
Florence, South Carolina
08.2014 - 09.2016
- Maintain customer preference and purchasing records
- Assist customer in selecting products/services, answer questions and check for stock and availability
- Handled returns/complaints graciously and effectively
- Keep sales floor, office area, and stock room clean and tidy
- Prioritized and accomplished wide range of tasks each shift
- Worked collaboratively in team environment.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Sales Lead
Express
Florence, South Carolina
11.2011 - 01.2016
- Engage customer through conversation by asking open-ended questions to assess customer needs
- Correctly handle all register transactions
- Attained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Provided elevated customer experience to generate loyal clientèle.
- Led sales team to exceed daily, weekly and monthly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
Education
Bachelor of Arts - History
Francis Marion University
Florence, SC2015
Skills
- Verbal and written communication
- Equipment Maintenance
- Schedule Management
- Client confidentiality
- Sales proficiency
- Decision-making skills
- Inventory controls
- Problem-solving skills
- Conflict mediation
Timeline
Spa Director
OCCO Luxury Spa And Salon
11.2017 - Current
Jewelry Consultant
Kay Jewelers
08.2014 - 09.2016
Sales Lead
Express
11.2011 - 01.2016
Bachelor of Arts - History
Francis Marion University
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