Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Chill Songcuya

Falls Church,VA

Summary

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

1
1
year of professional experience

Work History

Sales Associate

American Eagle Outfitters, Inc
Falls Church, VA
10.2022 - Current
  • Answered incoming telephone calls to provide store, products and services information.
  • Upsold additional items based on customer interests and needs.
  • Assessed customer needs to provide assistance and information on product features.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Computed purchases and received and processed cash or credit payment.
  • Recommended, selected and located merchandise based on customer desires.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Greeted customers to determine wants or needs.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted customers with product selection, sizing and styling.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Greeted customers and provided exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.

Education

Northern Virginia Community College
Annandale, VA

Skills

  • Inventory Control
  • Customer Needs Assessment
  • Sales Development
  • Order Processing
  • Payment Processing
  • Product Sales
  • Inventory Tracking
  • Merchandising Understanding
  • Cash Register Operation
  • Stocking and Receiving
  • Customer Service
  • Store Opening and Closing
  • Reliable and Punctual
  • Positive and Professional
  • Merchandising Knowledge
  • Retail Store Operations

Timeline

Sales Associate

American Eagle Outfitters, Inc
10.2022 - Current

Northern Virginia Community College

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Andrea Chill Songcuya