Andrea Cristina Garcia
Robstown
Summary
To further work experience and to grow within a company with available opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Audit Supervisor
American Bank, N.A.
01.2025 - Current
- Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
- Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
- Managed multiple concurrent audits, ensuring timely completion within budget constraints.
- Reviewed workpapers prepared by junior auditors for accuracy and completeness before incorporating them into the final audit report.
- Enhanced internal controls through thorough risk assessments and recommendations for improvements.
- Participated in special projects as needed, contributing valuable insights based on extensive auditing experience.
- Evaluated fraud risks during audits, recommending preventive measures to mitigate potential financial losses.
- Assisted in creating annual audit plans based on risk assessments to address key business objectives.
Internal Auditor II
American Bank, N.A.
11.2022 - 01.2025
- Performed internal audits of financial and departmental operations.
- Investigated discrepancies discovered during auditing process.
- Recommended new methods to improve internal controls and operating efficiency.
- Developed auditing program to address risks and evaluate regulatory requirements.
- Documented recommendations to improve internal controls.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Identified and reported audit issues.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
Credit Underwriter I
American Bank
10.2021 - 11.2022
- Analyzed financial information for current risk rating with use of diverse analytical and modeling techniques.
- Analyzed financial information related to payroll, operating expenses, professional service contracts and office supplies and equipment to assess risk factors related to their financial obligations.
- Created and maintained precise and accurate models, charts and reports
- Made sure financial information was up-to-date and accurate for risk assessments.
Loan Administrative Assistant
American Bank, N.A.
07.2020 - 10.2021
- Presented borrowers with information about repayment and terms of loans.
- Researched information provided by customer concerning employment, collateral and account details.
- Delivered excellent customer service and answered questions from borrowers throughout loan process.
- Maintained correspondence and completed forms related to loans and closings.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Reviewed and validated details of loan applications and closing documentation.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Commercial Loan Document Processor
American Bank, N.A.
06.2017 - 07.2020
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Checked packages for appropriate documentation.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
Personal Banker/Teller
American Bank, N.A.
08.2014 - 06.2017
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Teller
American Bank, N.A.
02.2013 - 08.2014
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Processed customer transactions promptly, minimizing wait times.
Teller
First National Bank Of Edinburg
06.2011 - 01.2013
- Cash handling, computer skills, some courses in personal banking, MS Word, Excel
- Helped with vault keeping some but more so as a, skills and people skills as well.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Stocked supplies for customers and personal teller station.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
Cashier/Customer Service Representative
H.E.B
09.2008 - 08.2011
- Extensive cash handling and bookkeeping such as inventory, balance out cashiers, etc., customer service skills, problem solving for customers, computer skills, record keeping in bookkeeping.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate/ Cashier
Victoria’s Secret
08.2007 - 09.2008
- Assisted customers with their purchases, had monthly sale goals to achieve within certain departments, cash handling, computer skills, and monthly meetings to promote new products.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
Education
Master Of Accountancy - Accounting
Texas A&M University - Corpus Christi
Corpus Christi, TX12.2022
BBA - Accounting
Texas A&M University - Corpus Christi
Corpus Christi, TX05.2021
Associate of Arts - Business Management
Del Mar College
Corpus Christi, TX05.2019
High School Diploma -
W.B Ray High School
Corpus Christi, TX05.2007
Skills
- Quality Evaluation
- Internal controls
- Accounting principles
- Financial Modeling
- Company Assessments
- Analytical Thinking
- Problem Solving
- Data Interpretation
- Word Processing
- Microsoft Office
- Document Management
- Risk Assessments
- Verbal and Written Communication
Certification
- Certified Community Bank Internal Auditor- Independent Community Bankers of America- May 2023
- Certified Internal Audit Practitioner- Institute of Internal Auditors- May 2025
Timeline
Audit Supervisor
American Bank, N.A.
01.2025 - Current
Internal Auditor II
American Bank, N.A.
11.2022 - 01.2025
Credit Underwriter I
American Bank
10.2021 - 11.2022
Loan Administrative Assistant
American Bank, N.A.
07.2020 - 10.2021
Commercial Loan Document Processor
American Bank, N.A.
06.2017 - 07.2020
Personal Banker/Teller
American Bank, N.A.
08.2014 - 06.2017
Teller
American Bank, N.A.
02.2013 - 08.2014
Teller
First National Bank Of Edinburg
06.2011 - 01.2013
Cashier/Customer Service Representative
H.E.B
09.2008 - 08.2011
Sales Associate/ Cashier
Victoria’s Secret
08.2007 - 09.2008
Master Of Accountancy - Accounting
Texas A&M University - Corpus Christi
BBA - Accounting
Texas A&M University - Corpus Christi
Associate of Arts - Business Management
Del Mar College
High School Diploma -
W.B Ray High School
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