Andrea Cruz Ocasio
West Palm Beach,FL
Summary
Results-driven Patient Access Representative with a strong background in patient registration and insurance verification at the University of Miami Health System. Demonstrates expertise in managing electronic medical records accurately while consistently delivering outstanding customer service. Proficient in multi-tasking and upholding confidentiality, contributing to efficient operations in high-pressure medical settings. Aiming to leverage skills to enhance patient experience within a progressive healthcare organization.
Overview
6
6
years of professional experience
Work History
Patient Access Representative 2
University of Miami Health System
West Palm Beach, FL
02.2023 - Current
- Managed patient intake, registration, and appointment scheduling in a fast-paced medical environment.
- Processed patient information, verified insurance, and ensured accurate data entry into the CRM system.
- Maintained confidentiality while handling sensitive patient records and documentation.
- Provided administrative support, including handling inbound mail, scanning, and filing documents.
Surgical Coordinator
Florida Gynecologic Oncology and Robotic Surgery
Coconut Creek, FL
04.2021 - 01.2023
- Checked patient insurance and collected pre-authorizations from providers.
- Scheduled follow-up appointments as designated by physician.
- Provided assistance with post-operative care plans according to physician's orders.
- Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Communicated with patients with compassion while keeping medical information private.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
Client Service Representative
Consolidated Credit Counseling Services Inc.
Sunrise, FL
06.2019 - 10.2020
- Provided exceptional customer service to clients, addressing inquiries, resolving concerns, and ensuring a positive customer experience.
- Managed client records, processed transactions, and maintained up-to-date information in CRM databases.
- Assisted with scheduling appointments, meetings, and coordinating follow-ups.
- Collaborated with various departments to ensure seamless service delivery.
Education
Bachelor of Science - Exercise Science And Health Promotion
Florida Atlantic University
Boca Raton, FL08-2018
Skills
- Patient registration
- Insurance verification
- Medical record management
- Data entry
- Appointment scheduling
- Electronic medical records
- CRM and EMR database management
- Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Data Entry and Report Generation
- Customer Service Excellence
- Scheduling and calendar management
- Document preparation and proofreading
- Organization and attention to detail
- Confidentiality and Discretion
- Vendor Coordination and Communication
- Multi-tasking in fast-paced environments
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Access Representative 2
University of Miami Health System
02.2023 - Current
Surgical Coordinator
Florida Gynecologic Oncology and Robotic Surgery
04.2021 - 01.2023
Client Service Representative
Consolidated Credit Counseling Services Inc.
06.2019 - 10.2020
Bachelor of Science - Exercise Science And Health Promotion
Florida Atlantic University
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