Andrea D. Reed

Serving as a companion to clients. Transporting clients to and from appointments, errands, activities. Manage medication, Prepare meals, Interpersonal skills, including exceptional patience and listening skills. The ability to provide care across a variety of settings, including group homes and day service programs with excellent customer service.

• Improved project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution
• Coordinated implementation of people-related services, policies, and programs through departmental staff
• Maintained work structure by updating job requirements and job descriptions for all positions
• Communicated with potential hires to provide clarity on expected tasks, compensation and policies
• Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols

• Performed case management functions, including discharge planning, placement monitoring and crisis intervention
• Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions
• Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations
• Offered support and direction to families and coordinated with court system and other community agencies for treatment
• Provided crisis intervention and case management services to child, family and legal guardians

Analyzed contract documents to identify ambiguity and conflicts between documents and specifications

• Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
• Initiated timely response to emails, voicemails and written correspondence
• Maintained drive and determination to obtain personal and team objectives and goals

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
• Developed and tested new product offerings prior to release to assist development team in bug identification
• Patched software and installed new versions to eliminate security problems and protect data
• Collaborated with vendors to locate replacement components and resolve advanced problems

• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
• Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis
• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
• Employed effective time management when dealing with coordination and accountability around personnel and security assets