ANDREA D ROBLEDO

Administrative Duties:

• Collected copays and patient balances
• Scheduled appointments and surgeries, coordinated calendars efficiently
• Answered multi-line phones and handled patient inquiries professionally
• Processed insurance authorizations for surgeries, medications, and medical records
• Managed medical records and ensured timely completion of necessary documentation

Clinical Duties:

• Roomed patients and obtained vital signs accurately
• Charted patient information in electronic health records (EHR)
• Set up and assisted providers during in-office procedures
• Communicated biopsy results to patients with care and clarity
• Collected, labeled, and sent specimens to appropriate labs
• Stocked, organized, and ordered back-office medical supplies

• Answered phones and responded to patient and staff inquiries at the nurse’s station
• Registered patients, arrived them into unit census, and created administrative folders
• Scheduled patient appointments, including C-sections, and managed updates in the system
• Worked closely with nurses and physicians, relaying patient information and supporting care coordination
• Took patients’ height and weight upon arrival and assisted with basic intake procedures
• Transported specimens to the lab in a timely and accurate manner
• Maintained organization and accuracy in patient records and documentation

• Registered new and returning patients using Epic software, ensuring accurate and timely data entry
• Submitted and maintained patient documents and insurance information in electronic records
• Scheduled, rescheduled, and confirmed patient appointments with attention to detail and efficiency
• Collected copays, outstanding balances, and verified insurance eligibility, with a focus on Medi-Cal plans
• Communicated with patients regarding insurance coverage and appointment details
• Ensured a smooth front-desk workflow and provided excellent customer service in a fast-paced clinical environment