Andrea D. Vinkemulder
Orlando,FL
Summary
Knowledgeable professional with exemplary skills in management, customer service, scheduling and time management. Dedicated associate with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
28
28
years of professional experience
Work History
Transportation Dispatcher, Customer Service Agent
EAGLE TELESERVICES
06.2020 - 07.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Facilitated communications through management of inbound and outbound customer calls.
Administrative Assistant, Registrar
LOST LAKE RV PARK
10.2017 - 06.2022
- Registar
- Scheduled Reservations and Upheld Excellent Customer Service
- Created a Positive Work Environment
- Maintained Reservations, Payments and Accounts in Quickbooks
- Assisted Owners and Management with Day to Day Operations, and Personal Business.
Litigation Department Support Manager / Legal Assistant
MCCALLA RAYMER, LLC
07.2013 - 10.2017
- Created Financial Affidavits
- Tracked Billable Hours, Cost and Fees Associated with the Litigation Process
- Scheduled, Hearings, Trials, Mediations and in all Florida Counties
- Proficient in E-filing, E-Courtesy and Judicial Procedures
- Calendared and Coordinated Attorney’s Schedules
- Prepared Legal Documents and Followed Judicial Procedures
Bakery Manager, Cake Decorator, Bakery Clerk
PUBLIX SUPERMARKETS
06.1995 - 07.2018
- Manager, Clerk, Baker, and Cake Decorator
- Performed all Opening and Closing Responsibilities
- Scheduled Employees and Maintained Payroll Budgets
- Ordered and Maintained Department Inventory
- Created Specialty Orders and Provided Excellent Customer Service
- Enforced Compliance with Food Safety Standards with Proper Food Storage, Sanitation and Labeling.
- Hired and Trained Bakery Staff on Company Policies and POS System Use to Maximize Job Satisfaction, Expertise, and Team Performance.
Education
A.A - Paralegal Studies
VALENCIA COLLEGE
Orlando, Florida2013
Skills
- Billing Inquiries
- Agent Support
- Dispute Resolution
- ProDoc
- Caseaware
- Westlaw
- SafeServe
- Microsoft Office
- Google Docs
- Quickbooks
Additional Information
References Available Upon Request
Timeline
Transportation Dispatcher, Customer Service Agent
EAGLE TELESERVICES
06.2020 - 07.2023
Administrative Assistant, Registrar
LOST LAKE RV PARK
10.2017 - 06.2022
Litigation Department Support Manager / Legal Assistant
MCCALLA RAYMER, LLC
07.2013 - 10.2017
Bakery Manager, Cake Decorator, Bakery Clerk
PUBLIX SUPERMARKETS
06.1995 - 07.2018
A.A - Paralegal Studies
VALENCIA COLLEGE
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