Andrea Dorey James
LUFKIN,TX
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Senture
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers and handled concerns quickly.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to particular needs or wants
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
In Home Provider
EAK Good Neighbor
10.2021 - Current
- Performed laundry, grocery shopping, and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients in supporting their independence and well-being.
- Provided transportation and appointment management.
- Developed rapport to create safe and trusting environment for care.
- Supported patients' daily hygiene needs by assisting with bathing, dressing, dental care, and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets, and made beds to clean patients' bedrooms.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client
Assistant General Manager/ TaskForce GM
Hersha Hospitality Management LP
11.2020 - 01.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with other departments to establish productive and timely completion of projects.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Recruited, hired, and trained initial personnel, working to establish vital internal functions and outline scope of positions for new organization.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs, and robust reporting tool that increased operational quality.
RCA
United States Post Office
11.2019 - 04.2020
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Organized and detail-oriented with solid work ethic.
Supervisor
City Of Lufkin
04.2018 - 02.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Trained new team members on on-site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Maintained records and logs of work performed and materials and equipment used.
- Provided onsite training to help develop employee skills.
- Implemented best practices and safe operating procedures.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
- Oversaw daily operations at site, keeping team production moving optimally.
- Trained workers in proper methods, equipment operation, and safety procedures.
- Inspected equipment and tools used for safe operation.
Education
Bachelor of Science - Business Administration
Post University
Waterbury, CT2026
High School Diploma -
Cleburne High School
Cleburne, TX05.1994
Skills
- Consultative Sales
- Information Security
- Account Updating
- Complaint Resolution
- Data Entry
- Call Management
- Scheduling
- Staff Education and Training
- Microsoft Excel
- Problem-Solving Abilities
- Quality Assurance Controls
- Office Equipment Proficiency
Timeline
Customer Service Representative
Senture
09.2023 - Current
In Home Provider
EAK Good Neighbor
10.2021 - Current
Assistant General Manager/ TaskForce GM
Hersha Hospitality Management LP
11.2020 - 01.2023
RCA
United States Post Office
11.2019 - 04.2020
Supervisor
City Of Lufkin
04.2018 - 02.2020
Bachelor of Science - Business Administration
Post University
High School Diploma -
Cleburne High School
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