Andrea Garvin
Margate,FL
Summary
An accomplished professional boasting over 15 years of significant experience in implementation, quality assurance, operations, PMO, and IT. Adept at uncovering new opportunities for ongoing process enhancements. Key in evaluating business requirements to guarantee effective results. Proficient in software testing, establishing product specifications, and delivering solid advice to leadership. Proven track record in managing various projects by employing software development (SDLC) methodologies such as Agile and Waterfall.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Manager
Mr. Integrity Electrical Service
Coral Springs, FL
01.2018 - Current
- Prepare and submit electrical permit applications.
- Manage the phone system
- Prepare expense report
- Manage records filing system
- Manage correspondences {mail and email}
- Purchase office supplies
- Coordinate the ordering of products like electrical boxes and wires
- Handle administrative duties and organize documents for electrical permits and submissions
- Deliver electrical paperwork to the various city permitting offices and input requests online
- Hold meetings with clients to present proposals and notices, as well as to collect payments.
Project Administration Manager / Quality Leader
Global Servicing Network Technologies Team (GSNT)
Sunrise, FL
01.2015 - 01.2018
- Oversaw an $8 million portfolio and managed operational expenses for six directors and their teams, comprising two British, one Indian, and three American teams.
- Prepared and presented reports on the monthly health of the portfolio to senior management, Vice Presidents, Directors, and over 60 staff members.
- Engaged in regular monthly and yearly reviews of the department's operational expense budget.
- Oversaw several projects and provided training to Project Managers on the Clarity and Rally systems. Additionally, ensured that project details within the Clarity application were in line with departmental budget goals, which was crucial for securing project funding and resources.
- Worked alongside project managers to address issues of underfunding and discrepancies, and to update the system accordingly.
- Prepared Statements of Work (SOWs), project plans, charters, requirements, and design documents.
- Handled the approval and removal of timesheets, as well as the onboarding and offboarding of employees, in coordination with cross-functional teams.
- Supported five lead engineers in resolving all quality issues associated with technical modifications.
- Achieved a cost reduction of $10,000 through continuous process improvements and strategic quality planning (SQP) within the budget.
- Achieved and sustained monthly and annual quality outcomes of 99.97% and 99.7%, respectively, for IT-related issues, resulting in high customer satisfaction.
- Reduced threats by 10% and maintained defaults within the specified service level agreement (SLA) ensuring adequate technical coverage by technical teams.
- As Quality Leader, managed and collaborated with software developers, applying quality assurance principles with a focus on customer needs and expectations, and established a defined approach to optimize processes and methodologies.
- Identified internal and external factors for effectiveness and efficiency in thorough testing at every stage.
- Developed clear documentation, continuously improved through collaboration with developers and QA teams.
Sr. Business Analyst/Quality Tester/Intranet Designer
Technologies Support Team, American Express
Plantation, FL
01.2000 - 01.2014
- Implemented IT systems to ensure compatibility with the existing environment and architecture, and evaluated business models for application integration.
- Defined project scope, documented user stories, authored technical requirements, and utilized applications such as Rally and JIRA.
- Collaborated with product owners, stakeholders, and end-users.
- Mainframe/HTML Intranet Designer, input information into these systems for First Call representatives. With 24/7 on-call responsibility and 10% travel.
- Acting as the liaison between IT and business departments, provided expertise and served as the go-to person for all matters related to the two areas.
- Oversaw procurement meetings, project governance meetings, vendor meetings, and Joint Architect/Application Development or Design reviews.
- Quality Tester conducted user interface and regression system tests to successfully implement new systems and features.
- Directed Sarbanes-Oxley audits and established and implemented procedures for record retention.
- Contributed to the implementation of a \$1.5 million Intranet web-based application, transitioning from a mainframe system and collaborating with end-users to identify their unique requirements.
- Achieved a cost savings of $100,000 by transitioning to SQL Servers, phasing out Mainframe legacy online systems, and introducing new JAVA systems.
- Played a key role in establishing the inaugural Project Management Office (PMO) within the company.
- Successfully executed projects by utilizing both Waterfall and Agile development methodologies.
Education
AA degree - Business, Business Information Technology/Project Management & eCommerce
Broward College, DeVry University
Instructional Design Theory -
Nova Southeastern University
Certification - Certificate Java Script
Sheraton Technical College
Hollywood, FLSkills
- Technical Proficiencies
- XP Professional, Visio, Internet/Intranet, and Macromedia Dreamweaver
- HTML Development, Pro Vision, Microsoft 365, MS Project, Clarity (CA PPM 15)
- SharePoint 2013, Clarity, Rally, JIRA, JAVA Script
- Administrative Support
- Office Administration
- Office Management
- Project Management
- Policy Development
- Document Management
- Customer Service
- Clerical Support
- Data Entry
Affiliations
- A passionate reader and participant in my church's book club.
Accomplishments
- As of 2024, an author published in the book "Rise, Pray and Slay: 30-Day Devotional".
Certification
- Certified Agile and Scrum Master
- Certified in Agile SAFe 4.0
- Certificate JAVA Script
- Certificate HTML/XML
- Certificate Instructional Design Theory
Additional Experience
- Former Independent Contractor at United Credit Education Services
References
References available upon request.
Timeline
Office Manager
Mr. Integrity Electrical Service
01.2018 - Current
Project Administration Manager / Quality Leader
Global Servicing Network Technologies Team (GSNT)
01.2015 - 01.2018
Sr. Business Analyst/Quality Tester/Intranet Designer
Technologies Support Team, American Express
01.2000 - 01.2014
AA degree - Business, Business Information Technology/Project Management & eCommerce
Broward College, DeVry University
Instructional Design Theory -
Nova Southeastern University
Certification - Certificate Java Script
Sheraton Technical College
- Certified Agile and Scrum Master
- Certified in Agile SAFe 4.0
- Certificate JAVA Script
- Certificate HTML/XML
- Certificate Instructional Design Theory
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