Andrea G. Langford
Hampton,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Remote Recovery Specialist Associate
Subrogation
Hampton, VA
12.2020 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Supported clients with compassion and empathy.
- Operated computers programmed to record, store and analyze information.
- Generated, posted and attached information to Subrogation claim files.
- Prepared insurance claim files or related documents and reviewed for completeness.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Office Manager
K2 Automotive
Hampton, VA
11.2018 - 08.2020
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Non Emergency Transportation Driver
A To B Medical Mobile
Newport News, VA
01.2018 - 08.2019
- Drove safely in various weather and road conditions to avoid accidents.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Delivered customers on time and in excellent condition to preplanned appointments.
- Minimized liability by consistently following road rules when driving.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Home-Based Small Business Support Specialist
American Express, AMEX
Newport News, VA
09.2014 - 07.2018
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Received inbound customer calls related to credit and accounts receivable.
- Supported customers with invoices, statements and other basic questions.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Assisted with reconciliations and customer communications.
- Recommended products and services to meet customers' credit card and banking needs.
- Researched and resolved customer complaints and disputes related to credit card accounts.
Patient Care Representative
Sentara Medical Group
Norfolk, VA
06.2011 - 08.2014
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Screened patients for financial assistance and aided in preparing required funding documents.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Scheduled approximately 100 patients per week and made reminder calls.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Conducted venipuncture and other CT procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
General Workforce Management Clerk
Verizon
Virginia Beach, VA
02.2007 - 12.2009
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Prepared and maintained reports, dashboards and monthly packages.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps and breaks.
Team Lead
SprintNextel
Newport News, VA
09.2002 - 06.2007
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Drafted performance and quality assurance reports and presented findings at weekly and monthly quality meetings.
- Assisted with developing and implementing quality assurance improvements based on call evaluation results.
- Provided ongoing feedback to management and call representatives to foster improvement.
Education
Phlebotomy Certificate - Phlebotomy
Norfolk State University Continued Education
Virginia Beach, VA 01.2011 - 06.2011
Business Management- Non Graduate -
Strayer University
Newport News, VA 09.2008 - 12.2009
Management Degree- Non Graduate - Business
Paul D. Camp Community College
Smithfield, VA 09.1993 - 05.1995
Skills
Investigation techniques
Teambuilding
Attention to Detail
Training and Development
Goal Setting
Specimen testing
Clinical Documentation
Coaching and mentoring
Project Management
Staff Management
Written and verbal communication
Records review
Paperwork processing
Type 45 WPM
Public speaking
Employee training
Training material development
Data Entry
Teamwork and Collaboration
Interpersonal Communication
Timeline
Remote Recovery Specialist Associate
Subrogation
12.2020 - Current
Office Manager
K2 Automotive
11.2018 - 08.2020
Non Emergency Transportation Driver
A To B Medical Mobile
01.2018 - 08.2019
Home-Based Small Business Support Specialist
American Express, AMEX
09.2014 - 07.2018
Patient Care Representative
Sentara Medical Group
06.2011 - 08.2014
Phlebotomy Certificate - Phlebotomy
Norfolk State University Continued Education
01.2011 - 06.2011
Business Management- Non Graduate -
Strayer University
09.2008 - 12.2009
General Workforce Management Clerk
Verizon
02.2007 - 12.2009
Team Lead
SprintNextel
09.2002 - 06.2007
Management Degree- Non Graduate - Business
Paul D. Camp Community College
09.1993 - 05.1995