Summary
Overview
Work History
Education
Skills
Timeline
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Andrea G. Langford

Andrea G. Langford

Hampton,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
3
3
years of post-secondary education

Work History

Remote Recovery Specialist Associate

Subrogation
Hampton, VA
12.2020 - Current


  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Supported clients with compassion and empathy.
  • Operated computers programmed to record, store and analyze information.
  • Generated, posted and attached information to Subrogation claim files.
  • Prepared insurance claim files or related documents and reviewed for completeness.
  • Checked documentation for accuracy and validity on updated systems.
  • Verified client information by analyzing existing evidence on file.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

Office Manager

K2 Automotive
Hampton, VA
11.2018 - 08.2020
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Non Emergency Transportation Driver

A To B Medical Mobile
Newport News, VA
01.2018 - 08.2019
  • Drove safely in various weather and road conditions to avoid accidents.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Delivered customers on time and in excellent condition to preplanned appointments.
  • Minimized liability by consistently following road rules when driving.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Home-Based Small Business Support Specialist

American Express, AMEX
Newport News, VA
09.2014 - 07.2018


  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Received inbound customer calls related to credit and accounts receivable.
  • Supported customers with invoices, statements and other basic questions.
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Assisted with reconciliations and customer communications.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Researched and resolved customer complaints and disputes related to credit card accounts.

Patient Care Representative

Sentara Medical Group
Norfolk, VA
06.2011 - 08.2014
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Screened patients for financial assistance and aided in preparing required funding documents.
  • Responded to patient queries and concerns concerning insurance coverages and deductibles.
  • Scheduled approximately 100 patients per week and made reminder calls.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Conducted venipuncture and other CT procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

General Workforce Management Clerk

Verizon
Virginia Beach, VA
02.2007 - 12.2009


  • Produced high-quality communications for internal and external use.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
  • Prepared and maintained reports, dashboards and monthly packages.
  • Worked with management to develop strategic and tactical plans to meet different requirements.
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Managed overtime, shift swaps and breaks.

Team Lead

SprintNextel
Newport News, VA
09.2002 - 06.2007
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Drafted performance and quality assurance reports and presented findings at weekly and monthly quality meetings.
  • Assisted with developing and implementing quality assurance improvements based on call evaluation results.
  • Provided ongoing feedback to management and call representatives to foster improvement.

Education

Phlebotomy Certificate - Phlebotomy

Norfolk State University Continued Education
Virginia Beach, VA
01.2011 - 06.2011

Business Management- Non Graduate -

Strayer University
Newport News, VA
09.2008 - 12.2009

Management Degree- Non Graduate - Business

Paul D. Camp Community College
Smithfield, VA
09.1993 - 05.1995

Skills

Investigation techniques

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Timeline

Remote Recovery Specialist Associate

Subrogation
12.2020 - Current

Office Manager

K2 Automotive
11.2018 - 08.2020

Non Emergency Transportation Driver

A To B Medical Mobile
01.2018 - 08.2019

Home-Based Small Business Support Specialist

American Express, AMEX
09.2014 - 07.2018

Patient Care Representative

Sentara Medical Group
06.2011 - 08.2014

Phlebotomy Certificate - Phlebotomy

Norfolk State University Continued Education
01.2011 - 06.2011

Business Management- Non Graduate -

Strayer University
09.2008 - 12.2009

General Workforce Management Clerk

Verizon
02.2007 - 12.2009

Team Lead

SprintNextel
09.2002 - 06.2007

Management Degree- Non Graduate - Business

Paul D. Camp Community College
09.1993 - 05.1995

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Andrea G. Langford