Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Galvan Marquez

Summary

Dynamic and detail-oriented professional with extensive experience in healthcare administration at Common Spirit. Proven ability to enhance patient satisfaction through exceptional customer service and meticulous data entry. Bilingual communicator skilled in scheduling and quality control, dedicated to fostering positive relationships and ensuring compliance with regulations.

Overview

11
11
years of professional experience

Work History

Admin

Colovax
08.2025 - Current


  • Part Time job
  • Mobile Public Health Clinic Program through Colorado Department of public health
  • Check in patient if has appointment or add patient with ID
  • make sure his Immunization Record is in our system if not add all vaccines
  • Let the RN know what Vaccines are needed
  • add insurance
  • let them know what vaccines are provided and give them information that is need
  • scan their ID
  • ask necessary clinical questions to let RN know

Patient Access Representative

Common Spirit
07.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Greeted and assisted patients with check-in procedures.
  • check out patients
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • scan all patient forms

Behavior Health Technician

The Rose House-a Service Of People
01.2023 - 08.2023
  • This was My Part Time/Side JOb
  • Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Do UAs and BAs on them every time they stepped outside of The Rose House for events
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Implemented behavior management strategies consistently across all settings, promoting generalization of learned skills outside therapy sessions.
  • Conducted client rounds to check on residents.
  • Searched resident belongings prior to and during stays.

Pharmacy Technician

Denver Health Hospital
01.2023 - 07.2023
  • This was a 6 Month Program Through Americorps
  • Counted and labeled prescriptions with correct item and quantity.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Administrative Assistant

Mobile Health
09.2020 - 07.2022
  • greet staff and visitors.
  • Checked in Students, Staff and Visitors for Covid -19 test
  • Emailed Test Results For Covid -19 To the patients
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Caregiver

Mile Home Home Care
12.2019 - 08.2021
  • My part Time Job
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Front Desk Receptionist

Altitude Oral Facial Surgery Center
10.2018 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Confirmed appointments, communicated with clients, and updated client records.

Quality Control Technician

Custom Made Meals
10.2014 - 06.2018
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Tested and evaluated product precision against specifications to reduce discrepancies.

Education

GED -

Adams City Hs
Commerce City

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Office administration
  • Administrative support
  • Documentation and reporting
  • Scheduling
  • Problem-solving
  • Bilingual
  • Quality control
  • Microsoft Office
  • Computer skills
  • Front desk Clinic Packaging Quality Assurance Home Care Microsoft Word Communication skills Caregiving Driving Project implementation Typing Windows Quality Control Behavioral health

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Admin

Colovax
08.2025 - Current

Patient Access Representative

Common Spirit
07.2024 - Current

Behavior Health Technician

The Rose House-a Service Of People
01.2023 - 08.2023

Pharmacy Technician

Denver Health Hospital
01.2023 - 07.2023

Administrative Assistant

Mobile Health
09.2020 - 07.2022

Caregiver

Mile Home Home Care
12.2019 - 08.2021

Front Desk Receptionist

Altitude Oral Facial Surgery Center
10.2018 - 03.2020

Quality Control Technician

Custom Made Meals
10.2014 - 06.2018

GED -

Adams City Hs

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