Andrea Gage
Milwaukee,WI
Summary
Human Services Professional with 20 years of experience in both direct service and leadership in working with individuals who are experiencing serious mental illness, substance use concerns, and chronic health conditions. Committed to best practices, quality services, and the belief that working together makes us stronger.
Overview
21
21
years of professional experience
Work History
Intern-Criminal Justice System Liaison
Milwaukee County Behavioral Health Services
Milwaukee, WI
09.2021 - 08.2022
- Provide assessment and discharge planning for individuals transitioning from a state institution to the community
- Coordinate with institution social workers, attorneys, and other partners to facilitate continuity of care
- Participate in clinical staffings to determine level of care for individuals returning to the community
- Track individuals using CCAP, the inmate locator, and other tools to facilitate service connection
- Maintain current documentation and routinely update the data collection tool
- Produce reports as requested
Program Supervisor
Wisconsin Community Services OARS/OARS2 Programs
Milwaukee, Wisconsin
08.2017 - Current
- Supervise the day-to-day operations of the OARS and OARS2 programs that serve individuals with mental health needs as they release from incarceration into the community
- Interview, hire, train, and encourage the development of 13-15 full-time Forensic Specialists
- Support the ongoing expansion of the OARS and OARS2 programs from 3 full-time Forensic Specialists to 15 full-time Forensic Specialists across 6 counties
- Monitor the delivery of quality, person-centered case management services to all participants in the program through regular staff supervision meetings, field observation, and feedback review
- Serve as a Motivational Interviewing coach coordinator to assist all staff in developing and incorporating their MI skills into daily use as well as support use of other Evidence Based Practices
- Provide QA assistance by reviewing participant documents for accuracy and timeliness to meet contract requirements
- Lead program and policy development along with QA iniatives driven by the Plan Do Study Act model
- Maintain positive relationships and routine communication with all internal and external partners
Lead Case Worker III/Forensic Specialist
Wisconsin Community Services OARS Program
Milwaukee, WI
01.2017 - 08.2017
- Performed all the duties expected of an OARS Case Worker III
- Served as the Motivational Interviewing Coach for the program to assist all staff in attaining proficiency
- Reviewed quarterly paperwork for quality and completion per program and DHS requirements
- Assisted with assigning new OARS participants to caseloads
- Trained new OARS staff, lead OARS staffings, and act as a role model in the delivery of services to participants
- Assisted case workers on a daily basis with problem solving and crisis management
Case Worker III/Forensic Specialist
Wisconsin Community Services OARS Program
Milwaukee, WI
08.2016 - 01.2017
- Provided intensive case management services to individuals leaving the prison system to support both transition into the community and long-term stability
- Developed a positive rapport with each participant and assisted participants in connecting with benefits and community resources
- Completed and updated participant documentation including pre-release assessments, service plans, ISPs, case notes, and other documents as required
- Supported each person's participation in their treatment plan and communicated any concerns with the supervisor and broader team as needed
- Provided crisis intervention and resolution as well as development of crisis plans to proactively address potential crisis situations
Program Supervisor II
People Incorporated Dakota Apartment Program
Burnsville, MN
08.2014 - 07.2016
- Supervised the day-to-day operations of a supported apartment program through staff supervision and support, ensuring quality person-centered service provision to participants, budget adherence, and fostering positive community relationships
- Hired, trained, and supported the development of both full-time and part-time staff and served as a role model for staff and participants
- Ensured that all participant documentation was completed and updated according to schedule to meet 245D licensing requirements including functional assessments, treatment plans, individual abuse prevention plans, crisis plans, and case notes
- Collaborated with Division leadership on program development and direction as well as on broader Division direction
Program Supervisor
People Incorporated Homeless Services-Housing First
Minneapolis, MN
11.2010 - 08.2014
- Supervised the day-to-day operations of a large Housing First program
- Interviewed, hired, trained, and encouraged the development of Housing First Case Managers
- Ensured the delivery of quality case management services to all participants in the program through regular staff supervision meetings and field observation
- Provided person-centered case management services to a primary case load of participants in addition to coordinating case management for staff coverage as needed
- Maintained positive relationships with community partners such as landlords, county employees, and other social service providers
- Completed data reporting and ensured that the program met all requirements set by Hennepin County and People Incorporated
- Participated in regular meetings, collaborations, and other partnerships to support the growth and development of Housing First
Housing Case Manager
People Incorporated Homeless Services-Housing First
Minneapolis, MN
04.2010 - 11.2010
- Provided quality person-centered case management services to a caseload of 20 clients
- Assisted participants with locating, applying for, moving into, and maintaining an independent apartment in the community
- Assisted participants in understanding and following their personal monthly budget
- Collaborated with partners including landlords and other service providers to support participant independence in housing
- Completed all documentation and paperwork accurately and on-time
- Participated in all required meetings and trainings
Outreach Case Manager
People Incorporated Homeless Services-Outreach
Minneapolis, MN
02.2004 - 04.2010
- Provided flexible and person-centered outreach, engagement, and case management services for a caseload of 45 participants
- Met with participants in their camps, drop-in centers, and other community locations to assist with access to basic needs and support services
- Used a Harm Reduction approach in working with individuals
- Collaborated with other service providers to build a network of support for participants
Shelter Case Manager
Our Saviour's Housing-Emergency Shelter
Minneapolis, MN
11.2002 - 02.2004
- Provided case management services to a caseload of 20 participants in the emergency shelter
- Assisted in the day-to-day operations of the shelter by coordinating intakes, providing administrative support, assisting volunteers, and other tasks as assigned
- Participated in various meetings of shelter providers across Hennepin County
Education
Master of Arts - Clinical Mental Health Counseling
Lakeland University
Milwaukee, WI08.2022
Bachelor of Arts - Psychology
University of Minnesota-Twin Cities
2002
Skills
- Program Supervision and Development
- Data Collection and Reporting
- Person-Centered Case Management
- Problem Solving Complex Situations
- Strong Communication Skills
- Collaboration
Timeline
Intern-Criminal Justice System Liaison
Milwaukee County Behavioral Health Services
09.2021 - 08.2022
Program Supervisor
Wisconsin Community Services OARS/OARS2 Programs
08.2017 - Current
Lead Case Worker III/Forensic Specialist
Wisconsin Community Services OARS Program
01.2017 - 08.2017
Case Worker III/Forensic Specialist
Wisconsin Community Services OARS Program
08.2016 - 01.2017
Program Supervisor II
People Incorporated Dakota Apartment Program
08.2014 - 07.2016
Program Supervisor
People Incorporated Homeless Services-Housing First
11.2010 - 08.2014
Housing Case Manager
People Incorporated Homeless Services-Housing First
04.2010 - 11.2010
Outreach Case Manager
People Incorporated Homeless Services-Outreach
02.2004 - 04.2010
Shelter Case Manager
Our Saviour's Housing-Emergency Shelter
11.2002 - 02.2004
Master of Arts - Clinical Mental Health Counseling
Lakeland University
Bachelor of Arts - Psychology
University of Minnesota-Twin Cities
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