Andrea Gordillo
Project/Operations Manager
Miami,FL
Summary
Seasoned Operations & Project Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Project Manager - Microsoft Contract
WutzNxt
Miami, Florida
12.2021 - 03.2023
- Supported Microsoft Direct Sales and Support Senior Director, Small Business, Education and Cloud Marketing Department, or another Microsoft designee to ensure high levels of coordination that resulted in cooperation across other priority verticals, and Division General Manager.
- Initiated and developed projects, managed costs, and monitored performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Determine sales market plan, strategic partnerships, leadership strategy, field execution, organizing rhythm of business and Business Management, and strategic communication.
- Alignment with cross functional teams within & beyond Physical Stores organization, Field Execution and Regional Relationships.
- Achieved strong relationships with Field Managers and Sales Associates, promoting growth and trust between different areas.
- Develop advanced skills on different tools like Microsoft Office, Power Bi, Sales CRM, Cloud Services, MS Power Apps, etc. (M365 platform)
Operations Manager & Client Relationship Manager
Ideal Claim Services Corp.
Miami, United States
08.2020 - 11.2021
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Through day-to-day supervision and management of each account, managed 30+ clients promoting positive experience to develop strong relationships.
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Devised processes to boost long-term business success and increase profit levels up to 30%
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
Operations Manager
Gordillo & Associates
Bogota, Colombia
01.2016 - 05.2020
- Led day-to-day operations and team of nearly 40+. Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Designed strategic direction and established long-term sustainable operation.
- Focused on continuous improvement, identifying weak spots to generate change and minimize mistakes.
- Developed standard documentation for each area, quality control checklists & identified team skills to strategically target operational problems, resulting in 60% reduction of rework.
- Improved technology and communication tools for all team members.
- Established and developed strong administrative team by delivering ongoing coaching and motivation, and fostering career advancement.
- Coached new hires on company processes while managing employees to achieve maximum productivity.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Project Manager
Gordillo & Associates
Bogota Colombia , Colombia
01.2010 - 12.2015
- Developed 120+ projects, managed costs, and monitored performance all successfully finished.
- Acquired great eye to identify problems and find immediate and effective solutions.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Led communication between project team, stakeholders and other members involved in process for each project.
- Built strong relationships with vendors, resulting in positive working.
- Maintained effective connection with clients to develop long term relationships.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
Education
Bachelor of Arts - International Relations And Politic Science
Military University
Colombia 02.2003 - 10.2009
Skills
Verbal and Written Communication
Training Management
Team Leadership
Administrative Management
MS Office
CRM Software
Computer proficiency
Customer Service
Business Relationship Management
Operations management
Project Management
Public and Media Relations
Corporate Communications
Strategic planning
Performance Evaluations
Microsoft Project
Sales Strategy
Additional Information
* Juan Pablo Jimenez - CCO Kushki
Phone: 305-332-9529
* Alisa Detwiler
Sr. Contract Director - Microsoft
Phone: 760-644-1624
* Cammy Wagner
HR / Operations Director - Wutz Nxt Inc.
Phone: 602-721-6681
* Santos Leal
CEO - iRoyalty Claim Services
954-790-8095
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager - Microsoft Contract
WutzNxt
12.2021 - 03.2023
Operations Manager & Client Relationship Manager
Ideal Claim Services Corp.
08.2020 - 11.2021
Operations Manager
Gordillo & Associates
01.2016 - 05.2020
Project Manager
Gordillo & Associates
01.2010 - 12.2015
Bachelor of Arts - International Relations And Politic Science
Military University
02.2003 - 10.2009