Andreah Schmitter
Tonawanda,NY
Summary
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
5
5
years of professional experience
Work History
Crisis Counselor
Crisis Services
08.2023 - Current
- Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Assisted clients in identifying resources available within the community such as housing assistance or employment opportunities.
- Maintained accurate records of all client interactions using an electronic health record system.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Provided referrals to external providers when necessary for further evaluation or treatment.
Childcare Assistant Teacher
Brierwood Child Care Center
04.2022 - 06.2023
- Maintained a clean and organized classroom environment that was conducive to learning.
- Organized daily classroom routines, including snack time, story time, and outdoor playtime.
- Monitored the safety of children at all times while they were playing or engaging in activities.
- Read books aloud to groups of children or individually as requested by Lead Teacher.
- Worked closely with colleagues to create an inviting atmosphere where every child felt welcome, safe, respected and valued.
- Encouraged positive interactions between students through group projects and activities.
- Provided guidance to children on appropriate behavior during class activities.
Program Director
Right At School LLC
12.2022 - 05.2023
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Developed strategic plans to ensure successful program operations.
- Implemented procedures for emergency situations including fire drills or medical emergencies while ensuring safety protocols were adhered to at all times.
- Maintained records of attendance, grades, and other relevant data on students enrolled in the after-school program.
- Developed and implemented after-school program activities that promoted physical, emotional, and social development of students.
- Facilitated communication between parents and guardians, school personnel and community agencies regarding student progress within the program.
- Coordinated with school administrators to ensure that all after-school program policies were followed.
Behavior Technician
Autism Learning Partners
04.2022 - 07.2022
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
Server/ Bartender
Olive Garden Restaurant
05.2019 - 12.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Bachelor of Arts - Psychology
Medaille College
Buffalo, NY05.2023
Skills
- Reflective Listening
- Mental Health Assessment
- Suicide Prevention
- Boundary Setting
- Inbound Call Management
- Documentation Skills
- Child Protection
- De-Escalation Techniques
- Behavioral Health
- Active Listening
- Data Confidentiality
Photography
Part Time photographer
Timeline
Crisis Counselor
Crisis Services
08.2023 - Current
Program Director
Right At School LLC
12.2022 - 05.2023
Childcare Assistant Teacher
Brierwood Child Care Center
04.2022 - 06.2023
Behavior Technician
Autism Learning Partners
04.2022 - 07.2022
Server/ Bartender
Olive Garden Restaurant
05.2019 - 12.2021
Bachelor of Arts - Psychology
Medaille College
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