ANDREA J SAMUDIO
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Founder
Styled Glory Salon
03.2018 - Current
- Created organization's mission and vision statements for use by clients.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase clientele and profit levels.
- Educate clients on healthy hair care options.
- Manage financial accounts and bookkeeping.
- Preform restorative services for client with hair loss concerns.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Communication Specialist
BJC Medical Center
07.2015 - 03.2018
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.
- Developed original content for blog posts and website articles.
- Schedule patient appointments, request medication refills, route triage calls and basic office
duties. - Responded to high-volume patient calls and follow up with physician offices to ensure seamless processes at all times.
- Expertly collects patient information and process details through patient’s charts to physician
offices.
Financial Sales Consultant II
PNC Bank
12.2013 - 07.2015
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Motivated high-performing sales team to increase sales by 120% .
- Collected data on competitors' pricing and promotions through primary and secondary research techniques.
- Oversaw financial sales to monitor compliance with legal requirements and company policies.
- Consumer Lending, Savings, Investments and Retirement referring
- Community Engagement and Development – Financial Literacy and Workplace resources.
- Skillfully identifying the needs of customers through detailed conversation and recommending
the appropriate solution.
Teller
PNC Bank
07.2011 - 11.2013
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Registered Medical Assistant /Field Manager
Four Winds In-Home Health
03.2010 - 01.2012
- Facilitated field operations through supervision and direction of field personnel.
- Collaborated with multiple departments to meet operational deadlines.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Developed and implemented processes and strategies to achieve operational goals.
Finance Manager
Y'shua Outreach Ministries
07.2008 - 07.2011
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Created organizational structures to improve accounting and finance functions.
- Increased revenue by assisting with operations management, sales and marketing efforts.
- Audited, balanced and reconciled payroll for more than 100 personnel.
- Mitigated process gaps and managed financial operational functions.
- Monitored budget, revenue and variance trends company, regularly apprising CEO of company's financial standing.
Education
Associate of Applied Science - Biblical Studies
Midwest College of Theology
2011
Certification in RMA - Medical Assistant - undefined
St. Louis College of Health Careers
2004
Skills
- Operations Start-Up
- Organizational Structuring
- Strategic Planning
- Issue and Complaint Resolution
- Proficient in Microsoft Office
- Upselling Products and Services
- Effective Communicator and Public Speaker
- Attention to Detail
- Excellent Organizational Skills
- Interpersonal and Oral Communication Skills
- Time Management
- Integrity and Transparency
References
Available upon Request
Timeline
Founder
Styled Glory Salon
03.2018 - Current
Communication Specialist
BJC Medical Center
07.2015 - 03.2018
Financial Sales Consultant II
PNC Bank
12.2013 - 07.2015
Teller
PNC Bank
07.2011 - 11.2013
Registered Medical Assistant /Field Manager
Four Winds In-Home Health
03.2010 - 01.2012
Finance Manager
Y'shua Outreach Ministries
07.2008 - 07.2011
Associate of Applied Science - Biblical Studies
Midwest College of Theology
Certification in RMA - Medical Assistant - undefined
St. Louis College of Health Careers
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