Summary
Overview
Work History
Education
Skills
Timeline
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ANDREA HUNTER

Fernley

Summary

Versatile professional with several years of experience working with company contacts to secure qualified staff. Well-versed in business operations, administrative management requirements and relationship-building strategies. Motivated team player possessing outstanding multitasking and communication abilities.

Overview

5
5
years of professional experience

Work History

Talent Acquisition Coordinator

Family Resource Home Care
Fernley
04.2024 - Current
  • Provided administrative support related to employee records maintenance including updating applicant tracking systems with candidate information.
  • Conducted interviews to assist management in selecting most qualified candidates.
  • Organized training programs or workshops for new employees in order to orient them with the organization's policies and procedures.
  • Maintained up-to-date knowledge of industry trends, tools, and technologies in talent acquisition.
  • Developed and maintained relationships with hiring managers to ensure a successful recruitment process.
  • Conducted reference checks for final round candidates prior to extending an offer.

CLIENT CARE SUPERVISOR

FAMILY RESOURCE HOME CARE
02.2021 - 04.2024
  • Recruiting new clients by accepting/declining any referrals or lead by phone/email
  • Provide free assessments for each client and perform quarterly monitoring visits, as well as re-assessments if needed by client status changes
  • Pulling multiple reports, daily, weekly and monthly
  • Enter all new client data/billing
  • Resolve client issues by correcting immediate problems and communicating with all staff necessary
  • Assess client satisfaction with services through follow-up communications and proper documentation
  • Effectively manage busy schedule using time-blocking techniques, productivity strategies and Microsoft Teams/ Outlook calendar to book meetings and appointments
  • Conduct training for all onboarding team members
  • Provided additional training for continuing education credits
  • Supervising all clients and caregivers on a weekly/bi-weekly and monthly check ins
  • Responsible for collecting payroll accurately and in a timely manner
  • Responsible for all telephone and email correspondence
  • Resolve any payroll issues and or concerns with the Caregivers.

ADMINISTRATIVE ASSISTANT

HELPING HANDS HOME CARE
06.2020 - 02.2021
  • Schedule caregivers daily
  • Set reminders and make phone confirming the clients schedule with set employee (caregiver) upon agreement/denial
  • Provided daily updates and information regarding client/caregiver schedules
  • Answered telephones and directed calls to appropriate staff members
  • Provided exceptional customer service through effective telephone communication and follow-ups
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules
  • Responsible for collecting payroll accurately and in a timely manner
  • Responsible for all telephone and email correspondence
  • Resolve any payroll issues and or concerns with the caregivers.

Education

High School Diploma -

Southridge High School
Beaverton, OR
06-2013

Skills

  • Case Management and In- Home Assessments
  • Client Retention
  • Microsoft Outlook
  • Staff Training
  • Recordkeeping and Documentation
  • Teamwork and Collaboration
  • Data entry proficiency
  • Building Relationships
  • Problem-Solving
  • Goal Setting and Prioritization
  • Verbal and Written Communication
  • Employee onboarding
  • Reference checks
  • Recruitment strategies
  • Relationship management

Timeline

Talent Acquisition Coordinator

Family Resource Home Care
04.2024 - Current

CLIENT CARE SUPERVISOR

FAMILY RESOURCE HOME CARE
02.2021 - 04.2024

ADMINISTRATIVE ASSISTANT

HELPING HANDS HOME CARE
06.2020 - 02.2021

High School Diploma -

Southridge High School

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