ANDREA K. HENRY
Cypress,TX
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Director III
Brookdale Willowbrook Place CCRC
Houston, TX
06.2022 - Current
- Work closely with organizational leadership to guide operational strategy.
- Establish and maintain strong relationships with customers, vendors and strategic partners.. Strategic utilization of business development and establishment of new partnerships in order to solidify the community's position in the market.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercise cost control to meet budget restrictions and maximize profitability, seeing reductions in controllable expenses, increases in care revenue and increases in SNF rates.
- Institute effective compliance with guidelines and regulations to protect the community and organization from legal liabilities and penalties which is reflected in a successful survey year and reductions in campus wide customer service issues within Q3-Q4 of 2022.
- Build and maintain a strong leadership team by hiring and training qualified staff to create positive and productive work environments.
- Develop and implement organizational strategies to achieve set goals and objectives and secured long-term success.
- Foster work culture of collaboration and inclusion to increase morale and reduce turnover, eliminating contract agency labor for the entire campus within the first quarter of 2023.
Healthcare Administrator
Brookdale Galleria CCRC
Houston, TX
04.2009 - 06.2022
- Directed the daily operations of a 56 bed skilled nursing/long term care unit of a multi-level, high-end CCRC community.
- Responsible for assisting in maintaining community budgeted census requirements through networking, customer service improvements, clinical education of associates and delivery of quality care.
- Exercised expense control and monitoring of spend downs. Kept records of expenses and monitored budget while recommending opportunities for cost savings, making adjustments when necessary.
- Built strong relationships with ACO and MSSP programs, resulting in strong professional healthcare ties that fuel our referral potential from community hospitals.
- CCRC Learning Partner for incoming administrators and executive directors, helping to train, onboard and mentor.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Assistant Healthcare Administrator
Diversicare Healthcare Services - Oakmont of Katy
Katy, TX
02.2007 - 04.2009
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Social Services Director
Diversicare Healthcare Services - Oakmont of
Katy, TX
08.2005 - 02.2007
Social Services Director
HCR ManorCare - Manor Care Webster
Webster, TX
08.2004 - 08.2005
Education
Bachelor of Science - Sociology
Lamar University
Beaumont, TXCertificate of Technology - Long Term Care Administration
San Jacinto College District
Pasadena, TXSkills
- Build Revenue Streams
- Coaching and Development
- Building Trust with Clients
- Negotiation
- Regulatory Compliance
- Senior Living Management
- Business Planning
- Team Leadership
- Budgeting and Financial Management
- Adaptable and Flexible
Certification
- Assisted Living Manager Training - March 2023
- Licensed Nursing Facility Administrator (LNFA)- November 2007
- Licensed Bachelor Social Worker (LBSW) - August 2004
Timeline
Executive Director III
Brookdale Willowbrook Place CCRC
06.2022 - Current
Healthcare Administrator
Brookdale Galleria CCRC
04.2009 - 06.2022
Assistant Healthcare Administrator
Diversicare Healthcare Services - Oakmont of Katy
02.2007 - 04.2009
Social Services Director
Diversicare Healthcare Services - Oakmont of
08.2005 - 02.2007
Social Services Director
HCR ManorCare - Manor Care Webster
08.2004 - 08.2005
Bachelor of Science - Sociology
Lamar University
Certificate of Technology - Long Term Care Administration
San Jacinto College District
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