ANDREA K. STONE
Billing
Vancouver,WA
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Billing/Fraud Prevention Specialist
Consumer Cellular
Portland, OR
10.2016 - Current
- Investigate and monitor accounts to reduce payment risk and fraud
- Review invoices to reflect correct information and billing policies
- Contact delinquent customers to secure/establish payment arrangements
- Make coaching recommendations for Customer Account Advisors to their supervisors when needed
- Addresses customers complaints effectively
Clinical Intake Specialist
Cambia Personnel Source
Vancouver, WA
02.2016 - 05.2016
- Received, researched, faxed requests related to pre-authorization and care management
- Transferred case information into other systems for other users
- Loaded and retrieved information to and from Care Management System for requests
- Followed strict guidelines to ensure work meets corporate standards for accuracy, timeliness, quality and compliance with federal and state accreditation regulations
- Updated case files in Care Management System efficiently and accurately meeting turn times
Health Information Specialist
PeaceHealth Hospital
Vancouver, WA
07.2015 - 09.2015
- Gathered, processed and disclosed health information to patients, hospitals, and clinics
- Proofread and prepared documents for scanning into software systems
- Reviewed scanned documents in the EMR for quality image
- Retrieved and reviewed information from EPIC and Streamline programs
Billing Specialist
Southern Specialties
Vancouver, WA
07.2011 - 09.2016
- Processed and verified invoices to secure accuracy of billing information.
- Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
- Analyzed payment information and applied changes correct customer accounts.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Loss Mitigation Specialist
Consumer Cellular
Portland, OR
09.2022 - Current
- Improved loan approval rates by conducting thorough risk assessments and evaluating borrowers'' financial capabilities.
- Contributed to a reduction in processing times by coordinating with other departments for prompt document retrieval and verification.
- Minimized losses by identifying potential risks in the early stages of the loan application process.
Education
AAS - Business Medical
Clark College
Vancouver, WA 06.2011 - 06.2013
Certificate of Achievement in Business Technology Medical Receptionist Certificate of Proficiency in Health Information Assistant - undefined
Certificate of Proficiency in Medical Transcription - undefined
Skills
- EMR experience with: EPIC, All Scripts, Streamline
- Radar, Facets 52, CCA
- HIPAA Compliance
- Knowledge of ICD-9 and CPT
- Excellent Communication Skills
- Customer Service-Oriented
- Medical Insurance Coding and Billing
- 80 Multi-line Phones
- Type 50 WPM and 10-Key 244 SPM
- Dependable, Accurate and Detailed Oriented
- Efficient in Microsoft Outlook, Word, Excel
- PowerPoint
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Healthcare benefits401k matchWork from home optionPaid time offCompany CultureCareer advancementPaid sick leaveTimeline
Loss Mitigation Specialist
Consumer Cellular
09.2022 - Current
Billing/Fraud Prevention Specialist
Consumer Cellular
10.2016 - Current
Clinical Intake Specialist
Cambia Personnel Source
02.2016 - 05.2016
Health Information Specialist
PeaceHealth Hospital
07.2015 - 09.2015
Billing Specialist
Southern Specialties
07.2011 - 09.2016
AAS - Business Medical
Clark College
06.2011 - 06.2013