Andrea Kaiser
Grove
Summary
Detail-oriented professional with extensive experience in customer service and policy enforcement. Demonstrated success in maintaining safety and sanitation standards while enhancing workflow efficiency in both educational and postal environments.
Overview
17
17
years of professional experience
Work History
Lead Teacher
Balanced Family Academy
02.2024 - Current
- Developed engaging lesson plans that fostered creativity and cognitive growth in preschool children.
- Implemented daily routines that enhanced classroom organization and student engagement.
- Created a nurturing environment that promoted social skills and emotional development among students.
- Assessed student progress through observations and tailored activities to meet individual needs.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Trained and mentored junior teachers on educational best practices and classroom management techniques.
- Collaborated with fellow teachers to create a stimulating and nurturing environment for early childhood development.
Custodian
United States Postal Service, USPS
03.2015 - 06.2024
- Maintained cleanliness and sanitation of postal facilities, ensuring adherence to safety standards.
- Operated industrial cleaning equipment to efficiently manage high-traffic areas within the facility.
- Conducted routine inspections of building premises, identifying and addressing maintenance needs proactively.
- Collaborated with team members to implement effective cleaning schedules, optimizing workflow efficiency.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Weighed mail and computed pricing amounts.
- Contributed to decreased wait times by quickly serving customers at the counter during high volume periods.
- Used computer systems to track packages and update client information.
- Managed customer inquiries, providing accurate information on services and delivery options.
- Processed incoming and outgoing mail efficiently in compliance with postal regulations.
Officer in Charge (OIC)
United States Postal Service, USPS
03.2009 - 06.2011
- Supervised daily operations to ensure timely processing and delivery of mail and packages.
- Implemented process improvements that enhanced workflow efficiency and reduced delivery times.
- Monitored inventory levels to maintain adequate supplies for seamless mail processing operations.
- Ensured compliance with federal regulations and USPS standards in all operational activities.
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Assisted customers with inquiries, providing accurate information and solutions.
- Processed incoming and outgoing mail efficiently, ensuring timely delivery.
- Managed cash transactions, accurately processing payments and receipts.
Education
Elementary Education
Columbus State Community College
Columbus, OHHigh School Diploma -
Hilliard High School
Hilliard, OH06-1997
Skills
- Classroom management
- Parent-teacher communication
- Parent-teacher collaboration
- Lesson planning
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Time management
- Team collaboration
- Policy and procedure enforcement
Timeline
Lead Teacher
Balanced Family Academy
02.2024 - Current
Custodian
United States Postal Service, USPS
03.2015 - 06.2024
Officer in Charge (OIC)
United States Postal Service, USPS
03.2009 - 06.2011
Elementary Education
Columbus State Community College
High School Diploma -
Hilliard High School