Andrea K. Briggs

• Providing white-glove customer service to every guest
• Taking food and drink orders, having in depth knowledge on the menu with the ability to answer a variety of guest questions, upselling items, taking payments, communicating orders with kitchen, seating customers, assisting expo, food runners, other servers, and food prep staff as necessary
• Ability to multi-task and maintain positive attitude in a fast-paced environment

Achievements: Consistent feedback and Google reviews from guests on above-and-beyond customer service

• Liaised conflict resolution between management and employees to alleviate problems and interpret compensation and benefits policies.
• Resolved issues and improved overall employee satisfaction.
• Advised employees and managers regarding work place practices and policies.

Achievements: - Consistently in top 3 for case load volume among team. – Created template process for consistent communication from HR to staff. – Development of training tools.

• Recruiting: Maintaining job postings, vetting applicants, scheduling and conducting
  interviews, and participating in job fairs
• Conducting background checks, new hire paperwork, new hire orientation, and onboarding
• Managing benefits for 400+ employees including FMLA, STD and LTD, medical insurance, life insurance, flex spend accounts, retirement plans, COBRA, and worker’s compensation benefits

Achievements: - Implementation of new HR management system. – Promoted within year from HR Assistant to Benefits Specialist. – Improved time to hire process and candidate experience

• Leading staff through event set-up, execution, and tear down
• Building report with clients and vendors, quickly adapting to changes, and updating rental contracts as event needs adjust
• Managing event warehouse: Procedure implementations, overseeing staff, ordering supplies as needed, creating inventory sheets for events

Achievements: - Implemented strategies to streamline many processes and limit costs. – Consistent praise from clients and staff on my thoroughness, pro-activeness, and accountability.

• Following procedures to document, maintain, and follow up on event leads
• Creating and updating quotes, banquet event orders, contracts, floor plans, and timelines
• Conducting consultations, site tours, and tastings
• Day of event coordination

• Recruitment: Worked closely with department leads to fulfill staffing needs, managed job postings, and scheduled and conducted interviews
• Payroll audits for 150+ employees
• Tracking benefit eligibility and consulting with employees at time of eligibility and open enrollment
• Overseeing employee onboarding, training, attendance, performance improvement plans, and maintaining up-to-date employee files
• Other administrative tasks: Leading employee recognition programs, coordinating meetings and documenting meeting minutes, general office maintenance and ordering

Achievements: - Worked in coordination with superiors and colleagues to develop this role. - Implementation of new HR management system. – Created employee recognition program.