Andrea Kyle Ancheta
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Insurance Customer Service Representative
TeleTech Holdings
04.2020 - 04.2025
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service representatives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts - Psychology
AMA University
PhilippinesSkills
- Complaint resolution
- Account updating
- Live chat support
- Complaint handling
- Computer proficiency
- Call center experience
- Verbal and written communication
- Email management
- Opening and closing accounts
- Member account management
Languages
English
Timeline
Insurance Customer Service Representative
TeleTech Holdings
04.2020 - 04.2025
Bachelor of Arts - Psychology
AMA University
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