Andreal Arostegui
Clinton,PA
Summary
Seasoned Assistant Manager with a proven track record at Concert Hospitality, adept in strategic thinking and problem-solving. Skilled in recruiting, training, and developing staff, enhancing operational efficiency. Demonstrates a knack for surpassing customer service expectations and achieving business goals, leveraging both hard and soft skills to drive success.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Concert Hosptality
Coraopolis, PA
10.2023 - Current
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Recruited and trained new employees to meet job requirements.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
Operations Manager
Marriot International
Coraopolis, PA
04.2023 - 10.2023
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Explained goals and expectations required of trainees.
Housekeeper
Marriot International
Coraopolis, PA
06.2021 - 07.2023
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Interacted pleasantly with clients and guests when performing daily duties.
- Disinfected telephones, light switches and other frequently touched objects.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Assistant Housekeeping Manager
Myer Jabara
Pittsburgh, PA
08.2017 - 11.2020
- Created weekly work schedules for housekeeping staff based on occupancy forecasts.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Analyzed operational data such as labor costs, budget expenses to identify opportunities for cost savings or revenue enhancement.
Front Desk Agent
Hyatt
Pittsburgh, PA
11.2015 - 08.2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Contacted housekeeping or maintenance staff to report room or building issues.
Education
Bachelor of Science - Cyber Security
Robert Morris University
Coraopolis, PA05-2015
Skills
- Recruiting and interviewing
- Sales monitoring
- Budget assistance
- Marketing tactics
- Staff training and development
- Strategic thinking
- Problem-solving
Timeline
Assistant Manager
Concert Hosptality
10.2023 - Current
Operations Manager
Marriot International
04.2023 - 10.2023
Housekeeper
Marriot International
06.2021 - 07.2023
Assistant Housekeeping Manager
Myer Jabara
08.2017 - 11.2020
Front Desk Agent
Hyatt
11.2015 - 08.2017
Bachelor of Science - Cyber Security
Robert Morris University
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